Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The staff was knowledgeable, helpful, and pleasant."
• "Staff is a lot more plentiful, helpful, and friendlier."
• "The employees are courteous and helpful."
• "They are very personable and friendly. And help you whenever they can."
• "Great experience!! First Maurice Brown was a great help!! He has amazing patience!"
• "Anthony asked if I needed help and I really was desperate. He knew exactly what would fit, showed me the model and made sure that it was in stock."
• "Roger (?) went the extra mile to get a ladder & search the shelves for me.... & there was the exact carpet i wanted."

Cons:

• "Customer service sucked."
• "I was placed on hold for 10 minutes... The line rang for a while. Then it switched to music."
• "It's now 130pm and have spent 12 minutes on the phone waiting to speak to someone. Change that, they hung up on me."
• "I tried to return a faulty product and they refused to do it."
• "Horrible customer service for online pickup."
• "Service? No. Customer assistance? Nope."
• "Customer service don’t care much."

Product Availability and Stock

Pros:

• "Store is huge and has everything to improve your home from lumber to washing machines and all in between."
• "Great selection of products and building materials."
• "Always seems to have everything we need no matter how unusual."
• "Nothing was rotting, panels were clean, and they were neatly piled."
• "Lowe's is a great store because they have a huge variety of products."
• "Pretty well stocked. I love their outdoor garden center."
• "Anything you might want to improve your house from smart Home items, two light bulbs, two grill accessories can be located here."

Cons:

• "Another disappointing trip to Lowe's. The one vanity I wanted...not in stock, of course."
• "Poor stock, empty boxes on the shelves just To fill in and make it look stocked product in the wrong areas did not match the stickers."
• "Don't understand why all stores aren't stocked the same."
• "Store is a complete mess! No help on the registers at all; lines of 20+ people waiting!!"
• "This Lowes is not as large as many others. It's convenient, but does not have many items that other, larger Lowes stock regularly."
• "Unfortunately the items that are supposed to be in an Aisle and/or Bay according to the website are never in that specific aisle."
• "Absolutely worst Lowe’s I’ve ever been to. I normally love Lowe’s. At this location stock is very poorly managed."

Pricing and Checkout

Pros:

• "Went to buy a Craftsman compressor advertised online earlier this week for $99. The one on the display had a $99 sticker."
• "Very competitive pricing with Home Depot."
• "The gentleman at the register took it upon himself to give me a 10% discount for the confusion and length of time it took to sort out."

Cons:

• "She said the numbers didn't match and she could not give me the price from Amazon."
• "Receipt showed they charged me almost double because they charged for 19/32."
• "I just left the store and was charged $40 for a 1 gallon can of ceiling paint."
• "They had the wrong pricing for the Gorilla glue but didn't stand by the price."
• "I bought cabinets that were advertised as 20% off but it didn't come up at check out."
• "I spent 40 minutes with employees with attitude issues trying to get my money back."
• "I bought over 30 panels and had them ship it to my house the same day."

Delivery and Online Services

Pros:

• "Luckily my family member was able to return and get my refrigerator."
• "The online pick up staff is slow, let alone the online orders are on the other side of the store."
• "Edit - giving a star back as they did resolve this w/in 48 hrs, but can't excuse the behavior of the first delivery person."

Cons:

• "Do NOT ORDER APPLIANCES in this store!!!"
• "Never showed up."
• "The web access is completely hosed up!"
• "Stay away from this place unless you want something on the sales floor."
• "Just waited an hour in the store for an online pick up that I was told was ready for me to pick up."
• "Customer service has hung up on me even though I am only calling so many times cause the delivery team won’t pick up the phone."
• "I have had significant problems with delivery of a refrigerator."