Mona Lisa Pizza Reviews Summary

Food Quality

Pros:

• "Always the best...whether you want a slice or drop in for dinner."
• "Best place for Italian food, pizza, healthy food, and some American food in Jackson."
• "The lasagne is phenomenal."
• "The food is excellent, try their star appetizer: fried artichoke & spinach w/gorgonzola = outstanding!"
• "This some of the best pizza /Italian food I've had in Jersey."
• "DELICIOUS Penne a la Vodka! DELICIOUS MEATBALL SUB!!!"
• "The garlic knot chicken parm sandwich is to die for."

Cons:

• "They gave me burnt garlic knots."
• "Who serves spaghetti IN the chicken Marsala? It’s supposed to be on the side with marinara sauce."
• "Do not order the cavatelli bolognese, it was rancid."
• "Food was good got the shrimp scampi had a little too much butter but overall good taste my biggest complaint is getting a small serving of pasta and only 3 shrimp for almost 17$."
• "Ordered rigatoni with vodka sauce and the pasta was severely under cooked."
• "On the shrimp scampi over linguini, the shrimp was overcooked! The couple of shrimp on top of the linguini was hard."
• "The buffalo chicken pizza had a generous amount of chicken and sauce."

Service

Pros:

• "Even better, they have live entertainment every Friday."
• "Owners are real Italian and really nice. I had to throw a 50th birthday party together I gave them 3 days advance notice they were so accommodating."
• "Owner & counterstaff are very friendly."
• "Live music, amazing food and great staff."
• "Wonderful service."
• "Trevor was our server who was very helpful and kind as well."
• "Just had Mother’s Day catered by Mona Lisa & the food was phenomenal!"

Cons:

• "The music especially the woman was horrible. She was loud and obnoxious and made our dining experience very unpleasant."
• "Dealt with an extremely rude staff upon pickup."
• "No food after 2+ hours of waiting on a Monday night... Terrible customer service."
• "The last time I went in it seems they don't pay attention when you're standing there waiting to pick up."
• "Order delivery from them often and every time they always forget our drinks and then the food gets cold waiting for them to bring back the drinks."
• "40 minutes to get 2 eggplant parm subs when you are the only 2 seated."
• "Absolutely terrible customer service. I ordered 1 pie guy said will be an hour which is already ridiculous being I live 3 minutes away but after an hour passed I called asking where the pizza is he said the driver just left will be there any minute!"

Management and Staff

Pros:

• "Been driving by for years and when I stopped I was thoroughly impressed by the food, the staff and how clean the place was."
• "Food was very good. When I walked in the owner guessed my name correctly and struck up a conversation before taking my order."
• "Such a friendly environment. Everything I have eaten so far from Mona Lisa's was really satisfying."
• "Very happy and friendly staff and great food."
• "Great people here. This place is very inviting."
• "Such personable staff. They are so nice and food is delicious! Owners are very friendly."
• "I had my son's college graduation dinner here on 6/4/16. There were 18 of us and surprisingly, the food came out quick, and every dish was great! The service was exceptional as well."

Cons:

• "The owner would not get on the phone. I will not order from them anymore."
• "The new owner is so rude and has absolutely no clue on what it means to be professional and run a business."
• "To owner Angelo: We were patrons of the restaurant for 13 years. The new owner is not a people person."
• "The owner started yelling at me and cursing telling me not to come back then and he doesn’t care about reviews."
• "Terribly unprofessional."
• "I dont know how he can keep employees when he treats them like that."
• "The owner and the girl at the counter were really cool."

Value for Money

Pros:

• "I wish I could give more stars because the food is great and well priced but I just can't trust some of the staff."
• "GREAT FOOD(large portions), GREAT SERVICE AND GREAT PRICES."
• "Prices are very fair for the quality."
• "GREAT SERVICE!!! Got dinner for my mom and SHE WAS SO HAPPY!!!"
• "The small was still a very generous portion."
• "They truly don’t make them like this place anymore. 10/10, 5 stars, will continue to be a loyal customer."
• "Mona Lisa is absolutely superb! Not the run of the mill meals. The food is delicious."

Cons:

• "Meals are good, just overpriced for the area."
• "While the food is still excellent, this restaurant is now adding a surcharge of 3.75% to all purchases made with a debit or credit card."
• "Definitely not worth $14.50 for a tin of lettuce with some parmesan shavings and croutons."
• "Ordered from special menu shrimp and scallops over risotto $28 meal arrived with only 2 medium shrimp. Very skimpy."
• "Surprised that this meal was so high given the Mona Lisa is not a high end establishment."
• "The quality did not match the price at all!!"
• "Overpriced garbage food Under cooked doughy sausage roll Cheap portion sandwiches."

Hygiene and Safety

Pros:

• "Been driving by for years and when I stopped I was thoroughly impressed by the food, the staff and how clean the place was."
• "Clean establishment."

Cons:

• "No positive comments regarding cleanliness and hygiene were found."
• "It was surprising to me to find that out of the 8 employees I came face to face with, only one was wearing a mask."
• "Corona Virus Hotspot. No one wears a mask or observes social distancing."
• "'Tis the land before Covid...or so you would think when ordering from this establishment. Half of the staff are not wearing masks and the small dining area was packed."
• "I was just in your restaurant this evening and noticed no workers are wearing masks."
• "I watched the guy making the pizza texting and using his phone in between sinking his undoubtedly germ infested hands back into the dough."