&pizza - Rittenhouse Reviews Summary

Customer Service

Pros:

• "They were really accommodating, communicative, and overall great to work with from our initial conversations to having the pizzas all ready to go!"
• "The customer service match’s its thoughtful brand."
• "The workers are super friendly and everything is super reasonably priced."
• "The staff was very friendly and helpful."
• "The young gentleman who made my pizza was so nice…plus, he made a really great pizza!"
• "The staff were very polite."
• "The employees were really friendly."

Cons:

• "We got there at 230am and wasn't welcomed in when it says on GOOGLE ITS OPEN TILL 3AM."
• "Order food from the app; never received the order couldn't even contact the store."
• "I am not one to bash places, but the staff here were just awful when I came in and will not be returning."
• "After waiting for over 30 minutes, the young man was upset I had a question about an item."
• "Rude customer service."
• "very inconvenient that you cannot call the restaurant and speak to someone directly, they only have a texting option for customer support and that is very ineffective when there is a complicated issue."
• "Two employees of the the &Pizza on Connecticut Avenue in DC were extremely rude and unprofessional."

Food Quality

Pros:

• "Hubby and I love this place hands down! Nothing better than being able to pick my own toppings and creating my own pizza right before my eyes."
• "For one, the food is delicious."
• "This is really good pizza."
• "The ingredients are so fresh and everything is amazing!"
• "This pizza is amazing and I don’t think anyone would even know it was vegan in a blind taste test."
• "Awesome, customizable made-to-order pizzas! Great flavor from fresh ingredients."
• "Their pizza is customizable, tasty and big enough to share."

Cons:

• "Just not great, I work in the area so I had this & Pizza a few times. Sometimes it's good but more times it's bad."
• "The pizza itself was OK but did NOT resemble what was ordered."
• "Pizza wasn't great - it's kind of expensive for what it is. The toppings don't seem that fresh."
• "Pizzas and garlic knots were cold and soggy, didn’t look appetizing."
• "The pizza was okay even though lacked a bunch of ingredients."
• "&NO FLAVOR- Idk where the people in the reviews have eaten pizza but this place has zero flavor!"
• "Food poisoning…It’s clear that someone didn’t pay attention to food safety."

Value for Money

Pros:

• "A full pizza is enough for one person to be pretty full, so it does add up to a full meal."
• "Only $11 for my vegan pizza."
• "Making your own pizza for one flat cost means loading up on so many fresh toppings and it makes for one delicious pizza!"
• "But friendly staff, good fresh tasting food, everything tasty, and solid amount of pizza for the price."
• "Their prices were reasonable and I really liked their business hours."
• "Pizza are about $9 but it's worth it."
• "Everything is super reasonably priced for the high quality stuff you're getting!"

Cons:

• "However if you are not a fan of Daiya cheese, then there are no other vegan cheese options."
• "That plus the $3 upcharge for gluten free crust and lukewarm customer service is enough for me to not return."
• "Another pizza place in Philly. They Also have cookies (mini cookies but so expensive for a small cookie!)"
• "Ordered on Ritual and was quoted a 10 minute wait... but not worth a 30 minute wait and the higher price point."
• "For the price 12.95 way better than dominoes cheaper and its made in front of you thanks ..."
• "It took them well over an hour to prepare my food."
• "Loses one star for their lack of soda choices and very loud music in the seating area."

Atmosphere & Accessibility

Pros:

• "So excited to find a new pizza place in the city with such stellar vegan options."
• "This is a fun spot with friendly, accommodating staff."
• "This place is FANTASTIC! The place is open late and can get full of a lot of people finding food after a night out."
• "The building is constructed nicely and not far from the train stop. Very accessible."
• "All this in a hip minimalist meets SOHO atmosphere."
• "Enjoy the vibes of the place with the chilling background music."
• "It is wheelchair accessible and place is big enough to host pop up events."

Cons:

• "We got there at 230am and wasn't welcomed in when it says on GOOGLE ITS OPEN TILL 3AM."
• "To be fair all the &pizza locations have loud music that makes it hard to speak while ordering."
• "However the music they had on was waaay too loud, we couldn't even hear each other speak without almost shouting."
• "The dining area feels a bit messy and loud. Not somewhere to linger."
• "There's loud music playing as if it's a club - not the best for socializing over lunch!"
• "Soda machine filled with mold. Ewwwwww. Extremely dirty."
• "I just have to say something about their trash area. It just looked so dirty and unprofessional."