Applebee's Grill + Bar Reviews Summary

Food Quality

Pros:

• "Had the bourbon chicken & mashed potatoes and I was pleasantly surprised."
• "Food was excellent!"
• "The food is always hot and full of flavor."
• "Both meals were delicious, the steak was tender and very flavorful!"
• "The quesadillas were really good and had a nice crunch."
• "Everything arrived hot and was flavorful."
• "Food was great!!"

Cons:

• "Asked for broccoli well cooked and not hard. Not sure why I got hard broccoli."
• "Our chicken bites appetizer came out first, and the food was not warm."
• "Salmon was a tad overcooked."
• "The food was fair at best."
• "Both salads came with the wrong dressing, didn’t have the marinara sauce for mozzarella sticks that I paid for, my entree was missing the sauce completely so it was very dry."
• "The food tonight was cold and dry."
• "The food was not good no sauce on the boneless wings the chicken quesadillas were dry."

Service

Pros:

• "Service was great."
• "Excellent Waiter named Logan! In Marshallton Wilmington Delaware."
• "The bus boy was very friendly and fast and thorough."
• "The service was pretty good. The staff were very friendly and engaging."
• "Employees are always nice waitresses are always checking if we need anything."
• "Our server was really nice and attentive."
• "Our servers are always fantastic."

Cons:

• "Bathroom was horrendous!"
• "We had to wait for almost an hour and half to get our food, worst experience."
• "The server didn't come to the table until we hit the call server button."
• "Service was very lacking and extremely slow."
• "Service left a lot to be desired our waiter took forever to let us know that the kitchen ran out of ribs."
• "HORRIBLE customer service. We ordered a DoorDash order and were missing food in our order."
• "Horrible service. Sat for half hour, place was almost empty."

Ambience

Pros:

• "It was nice. The one lady that seated us looked miserable as heck and kinda just tossed our menus, but then there was another lady name G and she was so friendly!"
• "Everything was clean, even the bathroom."
• "This was a nice spot, and the prices were very reasonable."
• "Atmosphere was pleasant!!"
• "Nice ambience too."
• "A bustling popular location this Applebee's was decorated beautifully for the Christmas/Holiday season."
• "Our waiter was amazing the staff was incredible."

Cons:

• "Where to begin......ugh the chicken served was literally rancid, as in spoiled and shouldn't have been served period. The bathroom, vomit in 1 sink and bright green loogies in the other."
• "The tables are also always dirty and many tables have old food and drinks on them."
• "There is also fries and food all over the floor by the restrooms. This is one nasty place."
• "I cannot and will not sit in an area to eat with the smell of vomit."
• "The wonton tacos were dry and plain had no taste."
• "The chicken was hard small pieces."
• "They also forgot the celery that was supposed to come with the wings."

Management

Pros:

• "The manager comped most of the cost of the meal that we did not eat."
• "They were even kind enough to offer my son the same brownie and ice cream that they gave to my niece for her birthday and they gave it to him for free also so that he wouldn't feel left out."
• "The general manager of the restaurant was a great help I need to give him a suggestion to."
• "Then the Manager came out & Intervened. He Accommodated us with Apologies, Complimentary, Drinks & Appetizers."

Cons:

• "But when I brought the issue to the attention of the manger he offered me an extra side instead of removing the poorly cooked chop from my bill."
• "Manager sounded condescending and blase about the junk coming from the kitchen."
• "THE MANAGEMENT DID NOTHING."
• "The manager did not even show his face. Tip: Manager should be more on point when we help pay your salary."