Address: 148 Bridge St, Phoenixville, PA 19460, USA
Phone: +16109173333
Rating: 4.3
based on 183 reviews.
Service
Pros:
"The staff was great - top notch bar tenders."
"Our waiter was very nice and attentive."
"Service was friendly and quick!"
"The service we received was great."
"The service is prompt and attentive."
"The service has always been so friendly and attentive."
"The service was excellent, our server was a most genial young lady!"
Cons:
"Bouncer became very arrogant!"
"I was treated as if I didn't exist and nearly refused service."
"Got seated and sat without drinks or a hello for 15 minutes."
"Worst service ever. No one there to seat us."
"Waitress was very busy with too many customers, not her fault but i hate having an empty ice water for 15/20 minutes throughout my entire main course."
"Also waiter took 40 minutes to take our appetizer order at 50%capacity."
"Service was slow but friendly."
Atmosphere
Pros:
"The atmosphere is great!"
"Atmosphere is old historic hotel but lively!"
"There is nothing better than sitting outside on a warm night people watching and laughing with friends."
"The outdoors are #1 in town and only getting better."
"How absolutely wonderful! I loved this place from the outdoor seating area with live music to the many indoor dining areas and the comprehensive and inclusive menu."
"A great place to enjoy your friends while you enjoy a cold beer, a drink, or wine."
"BTW: the outside area is a great area to hang with friends; it’s just fantastic and fun."
Cons:
"The atmosphere feels a bit cold and dusty."
"The vibe/atmosphere is not kid oriented."
"Usually a nice spot for dinner but someone decided that a 70's Rock Band blaring would be a good addition to the atmosphere. ....NOT!!"
"Nobody greeted us or even told us where to sit when we walked in."
"This used to be our go-to place in Phoenixville, but there have been some changes recently."
"Only complaint is lack of bathrooms."
"The whole meal was very, very bland tasting."
Food Quality
Pros:
"Their food came to the table LIGHTNING fast."
"John has done an amazing job at Great American, the food is fantastic."
"The chef specials are always creative and delicious."
"The chopped Cobb salad was good."
"The food was ABSOLUTELY fabulous as was the service."
"The food is great."
"The food Chef John prepares and sends out of the kitchen is brilliant."
Cons:
"The food here is bland."
"The sandwich was equally disappointing and tasted like it was grilled in cheap vegetable oil and not butter."
"Seems like they ran out of fried chicken and subbed some cheap chicken fingers."
"The burgers were under cooked and the fries were cold."
"The food did not taste good, I ordered a philly cheesesteak and it did not have a good taste or good ingredients to it."
"The steak looked and tasted like they bought it on sale for $1.99/pound."
"Crab sandwich was extremely bland, you couldn't taste anything, especially the crab."
Price & Value
Pros:
"Portions were plentiful, though a little pricey, all in all a good experience."
"Both of which were great for the price, it was happy hour."
"Meals were priced in the mid-range (appropriate for the location) and the quantity of food was perfectly matched with its high quality."
Cons:
"Food is good, prices are too high compared to portions though."
"I think the food is over priced and quality and taste doesn’t match. $17 dollar burger was dry, well done."
"Don’t eat here - go to Iron Hill, it’s actual food. This place is over-priced frozen food that’s been reheated."
Management & Staff
Pros:
"The staff are always friendly."
"The servers and bartenders were nice and helpful."
"Had a wonderful, caring young waitress!"
"The wait staff is friendly and attentive."
Cons:
"Management should put more effort into stabilizing the experience they offer customers."
"Not only were myself and my friends and family disrespected by the manager, but the manager used homophobic slurs at us when we were walking out."
"I feel the manager could have been able to handle this situation in a different way."