Men's Wearhouse Reviews Summary

Customer Service

Pros:

• "There are some very sharp people that work at this space. A very patient staff, answered all my questions, and they were just so transparent."
• "Ahmed was very professional and helped me get it sorted out."
• "Leo was impressively patient with us, leaving us time to discuss our opinions and knowledgeably informing us of choices we could explore among the items he offered for our son’s upcoming wedding."
• "A wonderful experience! Our shopper(who's name I'm blanking on) was attentive, knowledgeable and charming!"
• "Mo was extremely knowledgeable and super helpful in regard to my purchase for my upcoming wedding."
• "Sales people were very helpful and not tooooo pushy."
• "I worked in particular with two folks in the rental area - Victor and Lenroy - who were outstandingly attentive, patient, and knowledgeable in explaining options, taking measurements, offering style and color guidance, and were just kind and funny."

Cons:

• "He also lied and said it was on sale for one day only, which I knew wasn't true."
• "The staff was more interested in talking about their personal lives than helping me."
• "Horrible service I was interested in a sports coat and the representative kept bringing me coats that were 400.00."
• "Absolutely horrible experience. I thought I was buying a used car when I walked in."
• "This has the worst customer service I've ever seen."
• "The manager is not very friendly and not fun to deal with."
• "No one pays you any mind when you walk into the store."

Product Quality and Selection

Pros:

• "If you want to look good, classy and professional this is the place to shop for men."
• "You'll find what you need here. If you're on a budget you can still buy good suits."
• "It's rare to have someone take such good care with a customer and I felt confident with his measurements and suiting me up."
• "However, everything is high quality stuff so you get what you pay for."
• "Got a great deal on a suite that fits very well on pretty short notice so I'm happy."
• "He directed me to what I was looking for, took my measurements and then showed me nice suits that were also on sale."
• "I found a suit I liked for cheap."

Cons:

• "The idiot salesman looks at me like I'm crazy and gives me the wrong measurements."
• "Low inventory and trying to suggest alternatives that should not be acceptable."
• "Men's Wearhouse...no longer seems to carry certain staples required. Van Heusen shirts? Charles Tyrwhitt? Nope. French cuff shirts? Tie selection was dire."
• "I bought a suit and left it to get it modified. When I returned, they had misplaced the suit."
• "Unbelievably unhelpful. I just wanted to buy a suit coat that matches the clothes I already had, but the salesperson wouldn't let me put on the clothes that I brought."
• "The quality was very questionable."
• "When I returned to try on my clothes after tailoring, it turned out that the suit jacket was tailored too small and the shirt sleeves were puffed out and too long."

Store Experience

Pros:

• "It was an INCREDIBLE experience for me. My first time buying a suit for my upcoming job interview."
• "The staff was very attentive and eager to help."
• "The wonderful sales representative asked what I needed, got it for me, and was processing me out at the register."
• "Very trustworthy people work here and there sharp as can be love the experience looking forward to coming again."
• "Within 120 seconds I was walking out the door a very satisfied customer, saving 40% on my purchase."
• "They made me and my fiance feel so comfortable while we were there and made several great recommendations for us."
• "Very clean store and busy!!"

Cons:

• "I felt like garbage walking into the store."
• "Staff seemed very unsure of themselves."
• "Everyone else I interacted with either wouldn't point me to the right section, trailed off in response to my questions leaving me confused, or tried to sell me the MOST expensive item they could find and became disinterested when I downgraded."
• "I approached him and had to ask for service... he seemed annoyed after that and just pointed towards a wall and says very aggressively go look on that wall we have blue over there, VERY UNPROFESSIONAL!!!!!"
• "The attendant then goes on to complain that we never told them what we wanted."
• "Somebody doesn't know how to manage stock and order correctly."
• "The woman working the counter was so dismissive and not helpful at all."