KNOT STANDARD Reviews Summary

Category: Men's clothing store New York

Address: 19 W 24th St, New York, NY 10010, USA

Phone: +16465129770

Rating: 4.9
based on 170 reviews.

Customer Service

Pros:

  • "Camille at Knot Standard was amazing to work with!"
  • "I would highly recommend Knot Standard if you are looking for high quality, custom clothing and exceptional customer service."
  • "Gillian is a fantastic style advisor and is very knowledgeable. She listens, understands, and then acts."
  • "Alex is a pleasure to work with and made the entire tuxedo process amazingly easy."
  • "I highly recommend both Brittany and Knot Standard for quality clothing."
  • "The staff at Knot Standard is well informed on the current styles and have the inventory to match."
  • "Fabrizio walked me through a library of fabrics, buttons, and styles down to the last dapper detail."

Cons:

  • "Overall had a very difficult time getting any clothes to fit the way I’d like."
  • "Suit came way too tight (common theme with this company)."
  • "There was a bit of a mis-step about directions not being followed regarding jacket lining."
  • "They NEVER stop harassing you with marketing emails, even after you unsubscribe."
  • "KS response…? Can’t do anything about it but will give 50% off another suit."
  • "Don’t be fooled by the friendly demeanor of Knot Standard’s employees - if there are any problems with your experience, which may happen to a minority of you, they will try to scam you."
  • "Their routine response to a problem is to convince you to buy more by giving a discount on a future purchase, rather than fix the problem they created or stand by the construction of their product(s)."

Product Quality

Pros:

  • "I absolutely loved the experience and if you are on the edge, just take the leap of faith and you will not be disappointed."
  • "I have finally found a place that fits my needs and creates garments that I know I'll be wearing for a long time."
  • "Just received my suits and shirts and I am beyond excited to wear them."
  • "Every time I wear one of my garments from Knot Standard, I get a compliment."
  • "The final suits came out absolutely perfect for fit and pictures."
  • "Overall it was a great experience and can’t say enough about the quality of the materials and custom fit."
  • "Everything fits perfectly and is the right mix of elegant & durable."

Cons:

  • "For that price, can go to Martin Greenfield for the full experience."
  • "The material of my choice was sold out but Alex found a way to get it for me. Highly recommend! The measurements were on point!"
  • "Suit arrived and it is a quality garment but fit was not what I expected."
  • "Had issues with getting my color/material being out of stock."
  • "High end fabric that is poorly constructed into a suit that doesn’t fit properly isn’t worth the hanger on which it is hung."
  • "Totally unacceptable for a $2,200 suit that was worn 8 times."
  • "After the first measuring the suits arrived and nothing fit properly which was very frustrating."

Value for Money

Pros:

  • "I got my wedding suit here and it came out phenomenal and far less expensive than I was expecting."
  • "Highly recommend Knot Standard as an option for MTM suiting and apparel."
  • "Knot Standard offers an incredibly efficient custom tailored clothing experience at reasonable cost."
  • "I got exactly the suit I wanted and the best level of customer service possible."
  • "Knot Standard's materials are first rate and their workmanship superb."
  • "Everything from fabric to construction is top notch."
  • "Knot Standard is the gold standard for custom men’s clothing."

Cons:

  • "Once we added up all the bells and whistles, I was a little overwhelmed from with the price; which (at first) threw me off and was worried I would have to go else where."
  • "They are totally not unique and there are countless companies that are out there that provide superior product, superior service, and at a lower cost."
  • "The KS team seems to not understand the difference between “well-fitting” and “tight”."
  • "I noticed some complaints from other customers about receiving their tux/suit not fitting properly or long lead times."
  • "Their customer service is snail-paced, spins around in circles and after almost two months of jumping through hoops to follow their requirements to arrive at a solution, I still find myself waiting days for email replies and can never reach someone by phone."
  • "The lack of ethics is appalling and they are just a bunch of crooks."
  • "Got a black suit made here for my wedding, and the initial fit (classic) was very unflattering."

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