Suitsupply King of Prussia Reviews Summary

Customer Service

Pros:

• "The service is professional, laid-back, and always helpful."
• "I am able to text with him even on his days off or after hours and he is kind, courteous and always willing to go above and beyond to make sure his clients have a truly unique and fun experience."
• "Anastasia, the associate who helped me and my suit sherpa, bless her patience, was not only helpful in recommendations but also took the time to educate me about the history of the suits and pieces we were looking at."
• "I actually found all of the people I encountered in store to be very helpful and friendly."
• "Raul was very knowledge and helpful. He wanted to make sure I looked and felt great in my suit."
• "Everyone was extremely polite, personable and most importantly, knowledgeable."
• "The King of Prussia Suitsupply staff are very personable and truly enjoyable to work with."

Cons:

• "She was not very helpful and did not know what she was doing."
• "Needles to say I will refrain from returning to this location as it seems to be living up to the poor CS associated with the brand at the moment."
• "The one word I would say about this place is: pretentious."
• "What a horrible experience. The staff of this store is by far the rudest and least welcoming I have ever seen in retail in my life."
• "The associate would also help us for two seconds and then disappear to help someone else for ten minutes, leaving us standing around waiting for help and no one else would step in."
• "It was absolutely the worst buying experience from a very unprofessional and unhelpful sales associate."
• "The customer service was shockingly poor."

Product Quality

Pros:

• "Everything in the place seems and feels of quality."
• "The clothes are very good quality, and you can combine everything very well."
• "I left purchasing one of the nicest suits I've ever bought, and most importantly fit me very well, right off the rack."
• "I absolutely love my overcoat that I customized from Suit Supply!"
• "The quality of the suits is impeccable, truly standing out in both comfort and style."
• "Quality is top notch."
• "Exceptional materials, staff who listen and know exactly what you need!"

Cons:

• "Tonight, while I was putting that suit on for the first time, a vital button on the pants went flying off."
• "Came in to purchase a black suit for my wedding day. Workers were friendly and helpful doing measurements. Picked up my suit couple days after that. Got home and noticed multiple stains and some type of residue on the suit jacket."
• "While putting it on for the first time, the right pocket ripped."
• "Went in to get a custom suit, after waiting almost a month the suit arrives and was absolutely massive on me."
• "When we received the suit in the mail the suit looked like is was tailored for someone else, the sleeves were short, everything was too tight he looked like he borrowed the suit from a skinnier shorter person."
• "But apparently they design their jackets in a way, with functional pockets that extend to the bottom, that makes them impossible to get hemmed in the future."
• "The suits are decent, but still overpriced."

Shopping Experience

Pros:

• "This was the most easygoing suit buying experience I've ever had and the quality is incredible."
• "Suit Supply more than surpassed our expectations and my husband has a beautiful suit just 4 days later."
• "THIS is how shopping for a suit should work. Low pressure but highly engaging."
• "I had an amazing overall experience at Suitsupply. I will be returning for all of the suiting needs."
• "It was a great experience and I look forward to many more purchases at Suit Supply."
• "I had a great experience buying a suit here today."
• "Hands down the best experience I have had while looking for a suit."

Cons:

• "I felt as if I was being pressured by a stereotypical used car salesman but somehow he also managed to take the attitude that he was doing me some sort of favor by helping me rather than listening to what questions I had."
• "Once the suit arrived, it did not fit as expected and we asked for tailoring but the associate was noticeably reluctant to make any changes."
• "The tailoring process was the worst part, and if you buy a suit here, I highly recommend to have it tailored elsewhere."
• "The guy that was helping me was rushing with my service time."
• "Drove two hours to get pants tailored here. I was told the brand new pants I bought online and never worn from SuitSupply would need to be pressed/need a dry cleaning rag before they could be tailored."
• "It took me several trips to Philadelphia and KOP from Reading, PA to get my suits fitting well because of poor alteration measurements."
• "All in all this was the worst experience I’ve ever had with getting a custom suit."

Staff Expertise

Pros:

• "Ryan is very knowledgeable of men's suitwear fashion."
• "Our suit stylist was Ryan Epps and he did an awesome job!"
• "Matthew is literally a suit whisperer."
• "I had the pleasure of working with a spectacular stylist by the name of Brandon Rhodes."
• "Brandon Rhodes helped us. He was great, professional and knowledgeable."
• "Brandon is an extremely knowledgeable sales professional whose customer service is second to none."
• "Brandon has an amazing depth of knowledge of the inventory and has an awesome sense of style."

Cons:

• "They obviously do not have their act together."
• "Unbelievable how disorganized and unprofessional this company is."
• "As smug as a place could be, without the helpfulness you'd expect to boot."
• "Lady sales assistance pointed me into the incorrect pant size and would assure me they would not have anything that fit other than from their made to measure service."
• "The lady working there refused to let my husband try both shirts."
• "They could really improve their customer service. We went in during busy hours. The lady working there seemed very frustrated and told us she is not able to provide service to us."
• "The staff is rude, the service is terrible, and the suit itself isn’t even that great."