Kremer Eye Center - King of Prussia Reviews Summary

Staff and Service

Pros:

• "The staff is very friendly, professional and caring."
• "Excellent surgeons - thank you Dr Aronsky and staff. Follow-up is top notch very caring and courteous."
• "Dr. Johnson and his hole team are so sweet."
• "Every staff member I met through all the consults and evaluations were extremely kind and professional."
• "The staff and nurses were knowledgeable, super kind, and organized."
• "The entire staff was great and the surgery went very well."
• "All of the staff, doctors and nurses were so kind and caring to make sure I was comfortable and felt safe during each step."

Cons:

• "The voice mail leaves you on hold for hours and then hangs up. Never get through. No call backs."
• "I was treated very abruptly one of the assistants told me in a threatening manner If the paper work is not there by 12:00 in the afternoon she will cancel the appointment."
• "I followed up with Kremer via phone and their customer service email about my post-op experience and the wrong bill they sent me, and there was literally 0 apology about anything."
• "I was also hung up on. Where is patient quality service."
• "I can’t get anyone to call me back."
• "Wasted time due to office staff who think it's OK to blindside me with the information and hustle me into self-pay."
• "Dr. Lewis Assistants were very rude."

Facility and Comfort

Pros:

• "Facility is very clean and staff is very nice but overall operation seems like a scam in my experience."
• "Even the magazines are current. I thought I was at a resort. A1!"
• "Just as a happy plus, they always have tea, coffee, water, magazines, and the HGTV network on!"
• "The facilities were very comfortable. They had room for their equipment."
• "Also the entire establishment is spotless and there is free coffee, tea, hot chocolate."

Cons:

• "The prework was long and so was the wait, but when it’s your eyes it’s better to be sure of everything."
• "I went to this office in November 2021, I waited almost 2 hours to see the doctor because testing technicians were not around."
• "The whole ordeal added literally five hours to my surgery day — my procedure was at noon and I got home at 6:30, exhausted and frustrated."

Cost and Insurance

Pros:

• "I paid $3800 after some negotiating. I think the original price is $2450 an eye."
• "The price was affordable and they offered 0% financing for 24 months."

Cons:

• "I received a call late Friday morning from Billing telling me that Tuesday's surgery is not covered by my insurance."
• "I was charged $5000 for one eye for multi focal lenses... I am furious with this place and would not recommend them to my worst enemy."
• "I have a good health and eye insurance and I was told to pay 30 dollars for copay, but today I got a letter in the mail asking for 400 dollars."
• "Went through two patient consultants. First one was unresponsive, second was ok, but getting pricing was more of a challenge then it needed to be."
• "I am better armed finding a whole new MD. Be aware you may need to do your own investigation for insurance coverage for both the MD and the surgery center."

Surgical Outcome and Experience

Pros:

• "Choosing to get LASIK at Kremer Eye Center was definitely one of the best decisions I've ever made."
• "I now have 20/20 vision and couldn't be happier."
• "Before the surgery, I couldn't even see the big E on the eye chart without my glasses, but on day one after the surgery, my vision was better than 20/20 with no prescription."
• "I am pretty Blind without them so once the surgery was done I was able to see immediately."
• "The results of the Lasik procedure are amazing!"
• "I had LASIK 2 days ago and I can not shut up about what an amazing experience I had."
• "Thanks to Dr Aronsky and his staff I can see without glasses for the first time in my life!"