Sam Ash Music Stores Reviews Summary

Customer Service

Pros:

• "Customer service was amazing!!! My son is just starting drums and wanted an electronic drum set."
• "The gentleman just inside the door acted perfectly as concierge before I had a chance to be overwhelmed by the magnitude of the store."
• "Matthew was wonderful; very polite and helpful."
• "Friendly and helpful staff. They always took time to answer questions I may have."
• "Super excellent Customer Service."
• "I love this store. Even with the industry decimated by supply chain issues, the staff are as friendly as ever, and they have kept their prices competitive and offer some great deals."
• "The manager Sandu goes above and beyond to ensure that you are completely satisfied."

Cons:

• "In my recent visit to the Sam Ash store in King of Prussia, PA, I was fairly shocked by the lack of merchandise in the store."
• "Keyboard and synth room seems to be perpetually in disarray every time we visit."
• "Also alarming was the slovenly appearance of the department."
• "Super unpleasant experience while in this store with my partner, who is very obviously PoC."
• "However, this visit was odd in that the salespeople seemed preoccupied, not very attentive."
• "Stood there for a long time as if I was invisible."
• "Went for a closing sale. Employees had obviously already checked out."

Store Experience

Pros:

• "The store was clean and well organized, the sales people were friendly, but not overbearing."
• "This is my ALL TIME FAVORITE music shop for more than one reason."
• "The store with large and bright and had a huge selection."
• "I will definitely drive back again, without hesitation."
• "Great shop with really friendly people."
• "This 'store' is WAY more than just that - if you're considering anything Sam Ash has influence over - please be sure to go there - you will not be disappointed!!!"
• "They’ve always had the widest selections and fair prices."

Cons:

• "Sadly the King of Prussia and Central Philadelphia locations are closing."
• "All of your were higher than normal retail. How can you possibly be having a closing store sale with prices marked up higher than retail rates every where else."
• "One bathroom had a sign that it was out of service and the other bathroom had a sign 'for employees only'."
• "Electronic kits in pieces with wires, and pads just scattered around, acoustic drums covered in dust."
• "The guitars that I did try out were hardly playable, nothing in there is set up, necks are far out of whack, strings are heavily corroded, dead notes, etc."
• "Glad this place is closing."
• "Staff disorganized lacks interpersonal relationship with customers."

Product and Selection

Pros:

• "I think they have much more inventory than even the other large music stores in the area."
• "This store easily rivals the big boys, and was honestly not what I expected to find."
• "The used gear is in great condition as well and on top of that the used items i saw seemed more affordable than other places I have seen the same things."
• "I bought a gorgeous breedlove cutaway Redwood Rosewood guitar there for a steal do to a ding on the case!"
• "I walked out of there with a full setup for almost half price."
• "This store always has a good display case filled with quality used pedals at good prices."
• "Purchased a drum set for my son and their selection eclipsed all other music stores in the area."

Cons:

• "I was than informed they couldn't pay me in full that night because the manager 'would yell at them'."
• "I was losing another $75 because the person in charge of inspecting all my gear, didn't see a crack in one of the cymbals I was selling."
• "The only guitar they had in stock was the display that had been there and handled for over a year the action was way high probably why it was still there."
• "Even basic questions had them running out of the department to ask someone out searching Google on their phones."
• "The Ash on-line inventory is often NOT at the local store."
• "I'm highly disappointed with the results and return service."
• "I paid around 5-6 thousand dollars for my set and all the cymbals, snares and hardware... I was given $1,850 as the amount my entire set was worth."

Staff and Service

Pros:

• "Chris helped me purchase drums for my son for Christmas. I knew nothing and he was really helpful."
• "Sam did an outstanding job and the work was done within the time I expected."
• "I highly recommend their King of Prussia store and the technicians that work there."
• "The technician working there, his name was Ric, was extremely attentive and friendly."
• "The staff was very helpful, the guy specifically helping me was Joel in guitars."
• "Mike (managed) was helpful in negotiating a fair deal for my trade in amp, as well."
• "I had my first violin lesson with Nick and I was so nervous at first."

Cons:

• "I was informed that they couldn't give me a decent price on my drums because 'they have to part them individually and sell them online to compete with other stores'."
• "Even if i could get the attention of anyone in the drum department, they often didn't know anything about the gear."
• "I waited in the guitar shop for twenty minutes trying to make a purchase. No one acknowledged me."
• "I’m doing all of my musical instrument shopping here from now on."
• "This was by FAR the worst experience I've ever had, not only within music stores, but within sales in general."
• "First time I stopped by this location to return an online order after I spoke with customer support I was told to drop off the package at this location... Very unpleasant experience."
• "I will never be taking any of my business back there, nor will I suggest any of my friends to ever go to Sam Ash."