Bob’s Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "All I can say is excellent service."
• "Gilbert from king of prussia store. Also Edna at Springfield store. Both was very professional and knowledgeable."
• "Rosemary was super helpful. Let me look around myself when I wanted to but also checked in enough to make sure any questions I had were answered."
• "Scott was the sales person helping us. We felt very at ease dealing with him and he seemed to understand perfectly what we were looking for."
• "Brian greeted us with a warm welcome and asked how he could assist."
• "Andrew and Amanda were very helpful in helping us decide upon a living room set."
• "Gilbert was a friendly, communicative, knowledgeable, and extremely patient salesperson."

Cons:

• "If you go here do NOT deal with GARY!"
• "Behaviors of that sales person was very rude and not acceptable."
• "PRESSURE SALES TACTICS AND JUST PLAIN DISRESPECTFUL PRACTICES."
• "Nobody could tell me why it never showed or offer any resolution or credit."
• "This place is in shambles. Lying staff and managers."
• "Something from us saying we were not interested in this package made this sales manager snap and get very hostile and accusatory of us being rude for not really 'hearing her out' on the package."
• "I called customer service and had a horrible experience."

Product Quality

Pros:

• "Top quality furniture at a fair price."
• "The furniture lasts forever."
• "Bob's has great, quality furniture at very reasonable prices."
• "We’ve had it for a month now and we couldn’t be happier with our purchase. Constructed well, full-leather, durable, and extremely comfortable."
• "The furniture was higher quality than I expected and the prices were great."
• "The product exceeded my expectations."
• "Love this store. At first, I was hesitant because it was a 'discount' store. I gotta say the furniture is great."

Cons:

• "Furniture just broke without cause and now we're out of money."
• "They sell garbage quality products with lot of false promises."
• "Furniture is cheaply made #1. Looks nice but this is a reality."
• "Our 1500 couch has a busted spring at no fault of our own, everyday wear and tear and a spring goes in less than 3 years!?"
• "Bought a three piece sectional less then three years ago. Already looking at new furniture because this product is complete garbage."
• "The frame inside our couch broke and goof proof said because it wasn’t accidental that they would not cover."
• "Bob’s furniture fabric is of peeling poor quality and their protection plan is a BIG SWINDLE."

Delivery Service

Pros:

• "The couch was delivered fast both times."
• "John A. was our delivery guy and I feel we lucked out since you can't pick who delivers your furniture. John and his team did a great job."
• "The delivery service went as communicated, and the men were polite and professional."
• "Very reasonable delivery time and the option to have them set up & remove packing materials."
• "The tracking system was awesome. I knew exactly when they were at my front door."
• "Great pricing quick delivery it was a great experience."
• "Overall a great experience and I’d recommend this store to anyone furniture shopping."

Cons:

• "waited 3 months to get these Chests... and after rescheduling 4 times on their end due to shipping and warehouse damaging the product several times."
• "It's great furniture but I'm in a nightmare dream getting it to my house."
• "Such a wastage of time. They should have to pay me for wasting my time."
• "Bed set was supposed to be delivered on 01/07/23 and they failed to make the delivery."
• "Bob's needs to re-think the 3rd party company who does their deliveries."
• "Delivery and install is a nightmare!!!"
• "furniture ordered and paid in full with delivery fee in December. Scheduled and confirmed delivery date came and went no delivery."

Price and Value

Pros:

• "Bob's has a nice assortment of furniture at a fraction of the price of other stores."
• "I would definitely recommend Bob's Furniture."
• "The prices were reasonable."
• "You can’t beat the price and how you can literally pick the pieces out you want."
• "Great prices and friendly staff. My dad and I were helped with a no pressure approach."
• "Best customer service I experienced from a furniture outlet."
• "My very first experience with Bobs furniture was awesome."