IKEA Reviews Summary

Customer Service

Pros:

• "Those people were very kind and helpful."
• "Employees were friendly and knowledgeable about store products."
• "From the moment we stepped through the doors, we were greeted by friendly staff who were eager to assist us."
• "Such a friendly guy and a great pick up experience."
• "Every employee my family encountered was helpful and kind."
• "Staff is well informed, professional, personable."
• "9 out of 10 workers are amazingly helpful."

Cons:

• "Extremely RUDE! Picking up my furniture, vehicle was in my loading zone... They canceled my appointment for not parking in the correct spot and not returning there text in 2 minutes."
• "This will be the last time I order from ikea if they continue to use xpo."
• "Loved the store but the woman working the self checkout was as rude as it comes."
• "Good experience except for one associate.... Without even looking up, she said 'I’m the only one here, I can’t leave.' And then turned away."
• "The cashier was busy chatting with the other cashier, then looking at her phone. Unprofessional."
• "The employees at ikea are the most condescending, rude, discontented churls on the planet."
• "Extremely rude and disrespectful treatment from employees in both food and warehouse areas."

Store Layout & Navigation

Pros:

• "The way the store is organized and how it facilitates your shopping is nice."
• "The way that the Swedes think is legendary! ... And this talent shows in the building of their IKEA stores, and how they guide traffic through their store, how things are labeled, and laid out."
• "Better navigable structure and each section with details on price and location of items to pick up."
• "Showing room is wide in single floor so you don’t need to flight up and down much, and also plenty of dining space are available."
• "IKEA is a truly unique shopping experience. The imaginative store layout both upstairs and down is broken down into specific areas with items for specific areas of the home and office."
• "Love this place. Great ideas utilizing all their merchandise in the showroom."
• "New idea of outdoor furniture were displayed in very impressive way at the exit of store."

Cons:

• "Also, the cafeteria wasn't as well-kept for what I expected."
• "The layout is very confusing and there aren’t many staff on the floor."
• "Wear your walking shoes, carry a bottle of water and be sharp about your sense of direction. This place is HUGE, and there are no salespeople anywhere along the path to direct you. I got lost and literally cried."
• "It's IKEA.... It's a F'n nightmare, lol. Never enough pickup spots... ALWAYS OUT OF STOCK SMH."
• "I don't know if they were rearranging merchandise, but it seemed like a lot of the shelves were empty."
• "The store is also one big unorganized mess."
• "This store is a giant maze."

Food & Cafeteria

Pros:

• "The cafeteria was very good and the staff was very pleasant."
• "Also the food court has amazing variety such as vegetarian balls."
• "Fabulous food and reasonably priced. We had Swedish meatballs and chocolate cake! So good."
• "Their in-store food service is always nice to for a sit down meal or just a couple of hot dogs to go."
• "The food is also reasonably priced and tasty."
• "Their food is great as any good quality restaurant, yet the price is great."
• "The meals were not only tasty but also reasonably priced."

Cons:

• "What a disaster! 30 minutes waiting in line at checkout, surrounded by wailing children and understandably exasperated parents."
• "5:30pm on a Tuesday during a holiday month and there’s no hot water or coffee available in the cafeteria."
• "The food he served us was stale, old looking and not edible in our eyes. we threw it all away and walked out."
• "The other items were not hot, no coffee available."
• "Good are cold and even coffee too! I am very disappointed!"
• "Thirty min wait in the cafe and they're out of chicken nuggets and chicken tenders, French fries, self serve sodas, and garlic bread."
• "As for the cafeteria, eh, nothing to write home about. My cod was flavorless, my peas dry & my mashed potatoes were cold."

Product & Stock

Pros:

• "Disposable paper yard sticks are available too."
• "Their coffee and chocolate bars are delicious."
• "You can still find some decent deals on the 'small stuff,' like plastic bowls, silverware, and some linens."
• "I've had the same IKEA kitchen table with 4 chairs for 15 years. The furniture is affordable and lasts long- what more can you ask for?"
• "Great place to buy inexpensive and functional furniture."
• "Awesome selection and good prices."
• "IKEA has unique items in their particular style, which I find practical and generally a good value."

Cons:

• "Inventory levels are pitiful."
• "Staff seemed like they are not paid enough to care."
• "Very upset right now!!! You got my $ and I have still NOT got my products."
• "The prices for some of the times have gone way up 60% to 100% in less than two years."
• "Canceled on me for first CONFIRMED delivery."
• "Always out of whatever I want."
• "They can't properly stock kallax in the right color and size."