Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "The entire team was so professional and friendly."
• "Before frustration set in re my one year old sleeper sofa the customer service had all the right answers and solutions."
• "Greg really cares and follows up with you no matter how large or small of a purchase you make."
• "Our Sales person, Trevor, was very informed and professional."
• "Ask for Derek if you want a knowledgeable & responsive sales person."
• "Our salesperson Jonny was the best."
• "Rose, Kim & Floor Manager, Max were there to assist and guide us through every step of the process."

Cons:

• "This is the worst customer service I have experienced in all my life."
• "The manager's unprofessionalism, disrespect, and lack of accommodation warrant negative feedback. AVOID THIS PLACE!"
• "The experience has been awful with their customer care person James... He wasn’t understanding of my aunt's disability at all and wasn’t helpful."
• "I will never shop at one of your stores again."
• "Not hearing from customer service and being extremely disappointed I wrote customer service and requested a refund."
• "I’ve been waiting 4 months for an order."
• "I am still waiting for someone to pick up the call to take down the information."

Delivery Experience

Pros:

• "The delivery people were super friendly and professional."
• "Timely delivery and seamless experience with the delivery people."
• "Delivery went very smooth and didn’t take a very long time at all."
• "When my items did arrive, they made pickup a piece of cake."
• "Delivery service team is on point and very professional."
• "The delivery team were just great and also helped with our set up."
• "Their delivery service is also great. No extra charge, Free installation. The delivery men are nice, responsible and on time."

Cons:

• "Now Tuesday at 8:15 pm I get a call stating they never put the sectional in the truck so I will not get it Wednesday."
• "Upon delivery, it became clear that the piece, although beautifully designed, completely overwhelmed our new bedroom."
• "Our new mattress/base are fine, but the delivery process was dreadful."
• "I believe they should have more of a standard for mattress delivery. I don't think an expensive mattress should arrive not fully sealed and carried on one person's back."
• "The driver entered the location using the Montgomery avenue entrance instead of the Roberts Road entrance and as a result, the top of the truck pulled the electrical wire off of the garage wall."
• "They do not deliver as promised."
• "They dropped off the set after much delay, in dark of the night and upon inspection every piece had damages."

Sales Personnel

Pros:

• "Tony also was helpful when I called and helped with our order."
• "I am so happy with my purchase experience working with him, and I am excited for my custom built table and chairs to be completed and delivered."
• "Our salesperson Tony Warner was a pleasure to work with."
• "She was very knowledgeable and gave us unbiased advice on furniture we were looking at."
• "Our sales rep, Greg Clark, went above and beyond to help us with our order."
• "Thank you Jonny Shoolman was absolutely fantastic in showing us our perfect mattress!"
• "Our salesperson was rather deceptive."

Cons:

• "Went to Bob's Discount Furniture, but ended up getting really bad vibes."
• "The only complaint is that he didn't have all the information on pricing and gave us misinformation which led us to have to make a different choice of what we were planning on buying."
• "The sales people are somewhat predatory and will pounce on you as soon as you walk through the door."
• "Salesperson was friendly and helpful but disappointed he didn’t realize items were missing."
• "I will never buy another furniture in your store."
• "Sales Consultant reached out to us a week or so later & mentioned the item was on sale. Upon us arriving to purchase at the location both the sales consultant & manager would not honor the price they quoted."
• "The KOP store loses yet another star because of my disgusting experience with the African cashier."

Product Quality

Pros:

• "Raymour & Flanigan has great quality furniture and the King of Prussia location showroom is fantastic."
• "I trust their Quality and am never let down!"
• "The furniture has held up fine and was reasonable for delivery."
• "Quality furniture at a reasonable price. Really appreciate their flexibility with the extended delivery time that we required."
• "Based on my experience, I can honestly say that Raymour & Flanigan is a Top Notch company who stands behind their merchandise and delivers World Class Customer Service!"
• "The salespeople there listen and pay attention. Great quality furniture for reasonable prices."
• "I am very happy with this company. I have purchased a lot of furniture and this quality is superior."

Cons:

• "The smell of the bed was so strong it gave me a migraine and it was way squishier than the one we tested out."
• "I’m out of almost $4000 and stock with damaged furniture."
• "Terrible quality we were so disappointed by the furniture selection... the second system after literally one season is creaking making noises and no structural integrity."
• "Raymour & Flanigan Cheated me... every piece had damages, cuts and scratches on them."
• "The shelves of the entertainment unit are too small to fit anything."
• "The worst is the couch - after 3 months it is as hard as a ROCK!"
• "My mattress is warped because of the adjustable platform I was talked into buying."