"I had an Excellent experience working with James Bressi at Indochino."
"Terrence was very accommodating when I arrived without an appointment."
"Kamari patiently and kindly walked me through all different options I could choose from while never being pushy at all."
"Thank you to Kamari and her team for their patience, and excellent customer service."
"The gentleman that helped me order another suit super helpful, took matter of minutes to place since my measurements already in computer."
"I am a remote customer and wanted to thank Sky at Madison Ave for giving me an awesome first experience with Indochino."
"Chris helped me find the perfect suit twice. Chris is efficient, highly knowledgeable, and passionate about what he does."
Cons:
"Terrible customer service experience from start to finish; dismissive and pretentious."
"Jay showed no compassion or consideration to my situation."
"The associate was unhelpful and had an attitude the entire time."
"I Order Suit in November 24 for Christmas i come and service was poor some guy took measure and even didn't ask me what kind of suit i would prefer."
"They were cold, rude, and completely ignored my attempts to resolve the matter with them directly."
"Stay away at all costs. We bought my fiance’s suit for our wedding as well as his groomsmen’s suits from here and the experience was atrocious from end to end."
"Had a very bad experience with rude staff members at this location."
Suit Quality and Fit
Pros:
"James Bressi is a true expert on figuring out the perfect suit for each body type."
"At the end of the day, I have two great fitting suits."
"Everything was custom made and you get so many options."
"I came here to get myself fitted for a new suit + vest combo and I had an amazing experience from sizing up to selecting my fabric and suit options."
"Akilah really knows how to fit a suit, the few measurements that I was worried about (specifically collar) they had already adjusted before I even asked."
"Fabulous fitting with Sky, who listened carefully to what I was looking for and delivered exactly what I wanted."
"The suit arrived and it's spot on."
Cons:
"The suit arrived with too short pants."
"The suits are low quality, material is cheap (premium suit on site/store), and it was very baggy."
"The shirt sleeves on my new shirt go down to my fingernails and the chest is too big."
"The pants were over 4 inches too long."
"I got a shirt made. When it arrived the neck was way too tight and doesn’t fit great on the shoulders either."
"Bought a suit from this location in July 2020. Less than two years later it’s done. The pants were so thin they ripped in the middle of the seat."
"Custom fitting options on the pants were incorrect, including missing side tabs."
Value and Pricing
Pros:
"The cost is very reasonable."
"Service is great and prices are very reasonable."
"They showed an interest in making this customer happy."
"Best service I’ve received at a clothing store, when I mentioned I had an interview in a few hours they hooked me up with everything I needed."
"They were honest about pricing and timing of delivery."
"I highly recommend Indochino! They have various suit style and the cloth quality is good with different colors to choose. And Sky is so nice! 😊👍"
"Suits are great and durable and customer experience has been good as well."
Cons:
"I began creating the suits but in the end, a different associate told me there is no discount at all and cannot offer the discount from the previous day."
"Since 0 STAR is not an option hence giving it 1 star."
"I regret buying them and feel like I wasted $900."
"Immediately after I purchased the suit I looked online and saw the suit was $200 less than I was charged."
"Amazingly enough, the customer service staff keeps trying to give me 'store credit' instead of reimbursing me the cost to fix the pants."
"They sold me a suit on Saturday and on Monday they rolled out a 20% off sale."
"I was told 'sorry, nothing we could do about it'. Not great to learn you just wasted $500 on a MTM suit that doesn’t fit."