Indochino Reviews Summary

Category: Men's clothing store New York

Address: 488 Madison Ave, New York, NY 10022, USA

Phone: +16469150560

Rating: 4.5
based on 164 reviews.

Customer Service

Pros:

  • "I had an Excellent experience working with James Bressi at Indochino."
  • "Terrence was very accommodating when I arrived without an appointment."
  • "Kamari patiently and kindly walked me through all different options I could choose from while never being pushy at all."
  • "Thank you to Kamari and her team for their patience, and excellent customer service."
  • "The gentleman that helped me order another suit super helpful, took matter of minutes to place since my measurements already in computer."
  • "I am a remote customer and wanted to thank Sky at Madison Ave for giving me an awesome first experience with Indochino."
  • "Chris helped me find the perfect suit twice. Chris is efficient, highly knowledgeable, and passionate about what he does."

Cons:

  • "Terrible customer service experience from start to finish; dismissive and pretentious."
  • "Jay showed no compassion or consideration to my situation."
  • "The associate was unhelpful and had an attitude the entire time."
  • "I Order Suit in November 24 for Christmas i come and service was poor some guy took measure and even didn't ask me what kind of suit i would prefer."
  • "They were cold, rude, and completely ignored my attempts to resolve the matter with them directly."
  • "Stay away at all costs. We bought my fiance’s suit for our wedding as well as his groomsmen’s suits from here and the experience was atrocious from end to end."
  • "Had a very bad experience with rude staff members at this location."

Suit Quality and Fit

Pros:

  • "James Bressi is a true expert on figuring out the perfect suit for each body type."
  • "At the end of the day, I have two great fitting suits."
  • "Everything was custom made and you get so many options."
  • "I came here to get myself fitted for a new suit + vest combo and I had an amazing experience from sizing up to selecting my fabric and suit options."
  • "Akilah really knows how to fit a suit, the few measurements that I was worried about (specifically collar) they had already adjusted before I even asked."
  • "Fabulous fitting with Sky, who listened carefully to what I was looking for and delivered exactly what I wanted."
  • "The suit arrived and it's spot on."

Cons:

  • "The suit arrived with too short pants."
  • "The suits are low quality, material is cheap (premium suit on site/store), and it was very baggy."
  • "The shirt sleeves on my new shirt go down to my fingernails and the chest is too big."
  • "The pants were over 4 inches too long."
  • "I got a shirt made. When it arrived the neck was way too tight and doesn’t fit great on the shoulders either."
  • "Bought a suit from this location in July 2020. Less than two years later it’s done. The pants were so thin they ripped in the middle of the seat."
  • "Custom fitting options on the pants were incorrect, including missing side tabs."

Value and Pricing

Pros:

  • "The cost is very reasonable."
  • "Service is great and prices are very reasonable."
  • "They showed an interest in making this customer happy."
  • "Best service I’ve received at a clothing store, when I mentioned I had an interview in a few hours they hooked me up with everything I needed."
  • "They were honest about pricing and timing of delivery."
  • "I highly recommend Indochino! They have various suit style and the cloth quality is good with different colors to choose. And Sky is so nice! 😊👍"
  • "Suits are great and durable and customer experience has been good as well."

Cons:

  • "I began creating the suits but in the end, a different associate told me there is no discount at all and cannot offer the discount from the previous day."
  • "Since 0 STAR is not an option hence giving it 1 star."
  • "I regret buying them and feel like I wasted $900."
  • "Immediately after I purchased the suit I looked online and saw the suit was $200 less than I was charged."
  • "Amazingly enough, the customer service staff keeps trying to give me 'store credit' instead of reimbursing me the cost to fix the pants."
  • "They sold me a suit on Saturday and on Monday they rolled out a 20% off sale."
  • "I was told 'sorry, nothing we could do about it'. Not great to learn you just wasted $500 on a MTM suit that doesn’t fit."

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