Flatbush Food Co-op Reviews Summary

Customer Service

Pros:

• "Staff is knowledgeable and friendly."
• "They always have a very pleasant employee at the entrance who not just wipes the carts, but helps to keep the order."
• "The staff is very friendly, aisle are clearly labeled, and most important, there is always an assistant if you have questions."
• "Spotlessly clean, reliably stocked with our organic favorites and the best COVID practices of any retail store I have visited."
• "The staff is very helpful and kind."
• "The staff are professional, kind, and courteous."
• "The staff have been consistently friendly, helpful and knowledgable."

Cons:

• "Ms. Debbie was intentionally grabbing every other one than the one I intended for her to grab."
• "Francesca is extremely rude and unprofessional zero customer service skill."
• "I cancelled my membership at this store because on multiple occasions I received an unacceptable level of customer service."
• "The disrespect and stereotype spewed at me was abominable."
• "AWFUL CUSTOMER SERVICE AND FOOD QUALITY!!"
• "The cashiers are not customer orientate....not friendly."
• "TERRIBLE CUSTOMER SERVICE."

Product Quality

Pros:

• "They have local, fresh, and organic foods. Bulk dry goods and fresh ground coffee."
• "Super high quality food, much not available in ordinary supermarkets."
• "They also have great buttermilk, which is tasty probiotic AND helps light rising for pancakes."
• "Good selection of organic food, with many items not available elsewhere."
• "They have the freshest produce and goods."
• "Always really fresh produce and great selections in every aisle."
• "They have fresh organic juices at great prices, and always an excellent selection of cooked food at the deli counter."

Cons:

• "Used to be better quality Foods there and now quality is questionable for just about anything."
• "I stopped buying fruits and vegs there some time ago because the quality of it was not that good."
• "They sell more spoiled food than any other store I've ever shopped at."
• "I came in yesterday and the tomatoes were absolutely rotton."
• "Veg and fruit is old and musty no one bothers to take off rotten tomatoes or leeks or what not off the shelf."
• "THE BERRIES I BOUGHT HERE ARE ABSOLUTELY DISGUSTING AND ARE EMANATING A STENCH AFTER 1 DAY OF PURCHASE."
• "I went there once and showed them corn that was rotting so they pulled it off the shelf. I went back the next day and it was back on the shelf with the tops cut off."

Pricing

Pros:

• "Fair prices."
• "So many items I use cheaper than my regular supermarket."
• "Open till midnight, very affordable home delivery service, wide selection, and very good quality produce."
• "Prices are good."

Cons:

• "All items are exclusively, purposely, grossly overpriced catering to the nouveau yuppified area."
• "More expensive than Whole Foods."
• "They drastically cut down on their selections of foods and nutrition supplements."
• "Prices are insane, one bell pepper $6!"
• "With its high prices and lack of tangible benefits for being a member (for a fee), make me feel as if this was a place created by people who would have just shopped at whole foods if it had existed in 1976."
• "Extremely Overpriced."
• "Their produce is extremely overpriced! The kale looks like they break the bunches down to smaller size and overcharge for it."

Store Policies and Accessibility

Pros:

• "They are open till late."
• "Open late. Good vegetable selection."
• "It's one of the nicest and cleanest places to shop in all of NYC."
• "Safe haven for the ditmas park naturalist. A bit pricey but for a small market it seemed to have all your needs when it comes to organic healthy and natural."
• "I loved how we didn't need to be a member to shop!"
• "Small grocery store but has most everything. Non members can shop but members get better prices on certain things."
• "It's open til midnight!"

Cons:

• "Also isn’t it enough with having customers wait outside? There’s no more capacity anywhere in this city besides at the Flatbush food coop."
• "I got there 5 minutes before closing time... but they didn't let me in."
• "Part of the store has been renovated, allows for better flow... but they made me put on a mask at a time that is obvious that New Yorkers already are past that."
• "Very annoying that they have this surveillance system in place when Whole Foods doesn't."
• "More expensive than Whole Foods."
• "As a member, I ran here at 8:50pm to buy two things I needed and was refused entry. If you 'close at 8:45' please list it as such on your website. Thank you!"
• "No more bathroom for customers NO MORE KINDNESS no more family only worship MONEY."