"Beautifully decorated! Outside, concrete area is not decorated but overlooks Times Square, which is beautiful."
"A beautiful rooftop bar with lovely decorations."
"What a beautiful space! The highlight of course is the beautiful flower wall that's featured here but also the wonderful sights too."
"Amazing ambience! The food and drinks are quite nice too."
"The ambiance made everything worth it."
"Nice instagrammable decor 🏵️🌼🌺."
"Very aesthetically beautiful place with plenty of spots for gram worthy pictures."
Cons:
"Upstairs had a good view, but there are far better views with free entry and similarly priced drinks on a certain 65th floor."
"Service lazy, hosts dress like working from home, and flower tunnel is more of an annoying traffic jam."
"Cheap interior design."
"view from terrace isn't good either."
"The atmosphere is almost sad, looks like people come here only to take pictures."
"The ambiance of this place was nothing like we see on social media."
"Place is rough and nothing like the website shows."
Service and Staff
Pros:
"The staff is friendly and smiling."
"Professional security."
"The staff were all very accommodating and attentive."
"The floaters with foods and cheese are also very courteous!"
"Staff is very friendly and attentive."
"The entire staff went above and beyond to help make this surprise next level."
"Staff was very friendly and took care, when we asked for a table."
Cons:
"Honestly phd has given me the worst customer service ever I will be speaking to corporate!"
"Coming to have a good time, ending up with attitude from staff for no reason."
"Very bad service from a stupid girl in the main entrance."
"Great ambience, but the bartenders ignored my friends."
"When we inquired to the bartenders they were impolite and didn’t answer questions about prices."
"Very very very disrespectful staff."
"Server was sloppy and inattentive, she partially spilled the glass of red wine on the floor and stained the white sleeve of my blouse in the process."
Food and Drinks
Pros:
"The drinks were phenomenal and the views were breathtaking."
"Everything you could want from a rooftop bar in NYC. Great drinks, cool snacks, awesome space, great music and vibes with a hip and chique crowd."
"The pitcher of strawberry margaritas was incredible!!"
"Their bites are so darn good😋 and drinks were slapping😘."
"Food is solid upscale bar food and reasonably priced."
"Mini lobster rolls were good, and teriyaki steak strips were outstanding!"
"Everything we got was delicious (thai lettuce wraps, beef skewers and fries, the drinks are all good too)."
Cons:
"Glasses were plastik glasses and with these drinks there was nothing to eat."
"Drinks were very overpriced at Ph-D lounge."
"The drinks we got were average at best despite their expense."
"Appetizers were awful and overpriced."
"Drinks are overpriced, watered down and very poorly made."
"Food and drinks are mediocre and overpriced."
"Some of what we ordered was the fried mac & cheese balls which majorly lacked flavor."
Reservation and Entry
Pros:
"I had a reservation and two managers were quick to open up a table for us; they were incredibly accommodating."
"The staff was very accommodating even though we didn’t have a reservation they still found a spot for us."
"Super crowded very fast so would definitely recommend getting a reservation."
"Reservation process was easy. They were able to safely accommodate a party of 6."
"Staff are available and professional."
"The PhD Terrace was the right amount of bougie. Plus, the customer service was outstanding."
"Nice staff and servers, they celebrate the Birthdays like a Celebrity."
Cons:
"I made a reservation with them and got stuck in a standstill for hours... they still charged me $30 for a no show reservation."
"I showed up last night for my rooftop reservation for two... Fix your system! I should have had a reservation at one of these locations. Why was I turned away from both? Huge waste of time!"
"Unreliable reservations! Watch out from this place as you can reserve your table and then when you arrive find out that it is closed!"
"We then wake up in the morning to see that they tried to charge $155 to the card we put down for the reservation….. TWICE!!"
"I’ve never in my life experienced a situation where the hostess made sure no one served us when I had a reservation for a table."
"We made a reservation for 4 and when we entered the rooftop, there was no one at the hostess table to guide us to our table."
"Guys are charged a minimum entrance fee at the door of $75, which is then to be used at the bar to force you to spend money on their expensive bar."