"Josh in the firearms department got me hooked up with the Sig and helped answer all of my questions along the way."
"Always a clean Rural King.. the employees are friendly and helpful."
"The employees are always helpful and willing to go the extra mile."
"Employees always helpful. Quality merchandise at excellent prices."
"Had fantastic service from one of the staff, Desmond went above the call of duty to fill an order for me and was extremely personal able!!"
"Great customer service! Brian the manager exchanged a product that I bought a year earlier with no receipt."
"Extremely helpful staff, and beyond friendly. Everything was very smooth as far as my purchase."
Cons:
"Couldn't find anyone to assist me with anything."
"Dirty stored, No help, never found what I needed."
"This place has horrible management! They won't even honor their own policy."
"Absolutely terrible customer service. I was looking to adopt another rabbit and went to see which one I wanted to get."
"Employee blamed it on a possible glitch, and when I tried to ask if there were anymore Rural King stores in the area, he just walked away from me."
"Help seems non-existant, and almost threatening when they do appear out of the ether."
"me and my friend walk in side the store today for buy a hand gun. the guy at counter treat me and my friend like animal."
Store Cleanliness and Layout
Pros:
"The store was bulging with stocked items and clean as a warehouse should be."
"I love Rural King! It is always so clean and the people are so friendly!"
"Stopped into the Fort Wayne Rural King tonight for batteries. I was so impressed how clean and open it looked near the clothes and boot area."
Cons:
"I used the restroom for the first time and it was really disgusting!!"
"The entry/exit area is dirty, needs cleaned, missing floor tiles replaced, walk-off mats replaced, windows cleaned, a good painting and the concrete ramps to and from the building cleaned and sealed."
"The store is laid out terribly, and is dirty in every department."
"It made me sad to see the rabbits in wire cages with wire under their feet. It's cruel."
"The store was so dark, you could hardly get down the aisles stuff was everywhere."
"The entire store is always in disarray and the merchandise is a mess."
"Store was a mess, shoes, clothes all over the place."
Product Availability and Pricing
Pros:
"I love being able to buy low cost animal first aid supplies."
"Best price around on car batteries! Everyone was saying $229 with Walmart saying $150 and Rural King had it for $109 and the best warranty of all."
"Their in house brand is absolutely unbeatable in value!!"
"They have such great stuff and at really great prices."
"Prices are affordable. There's definitely a lot there."
"The staff were extremely helpful it helping me find my desired items and the sales going on for fishing accessories and hunting apparel were stupid cheap!!"
"Whatever it is, that you would need, Rural King has it, clothes, boots, gloves, food, tools, animal food, stuff for gardening, and great prices!"
Cons:
"Were out of lot of bird seed."
"Found out later that the product was sold out!"
"I shop Rural King a lot the problem I have with them is they have advised products in there flyer but when you go to get it they say there isn't any in the store because they didn't receive there shipment."
"Today many shelves in the store were not fully stocked."
"This was my worst experience at rural king. They literally had nothing i went in there looking for."
"Checked their webpage trying to see if they had any heated jackets by Milwaukee. Said it was available in store... Employee looked up on his device and said they were out of stock."
"Very limited selection for my needs."
Shopping Experience
Pros:
"This is a fantastic place to get clothing, blankets, chicks and ducks, old fashioned candy, firearms and ammo without breaking the bank."
"If you're ok with long check out lines, this is a great place for farm/home needs."
"Great place for work clothes... tools... camping and fishing gear..."
"For a Rural King it's pretty big. Lots to choose from, live chicks and rabbits, tools, clothes, equipment, house and yard decor, work boots, etc."
"You get great deals on all animal food and since we kinda have a small zoo it saves us money to shop here."
"Quick, easy parking, no lines, well organized."
"You have to go here. Anything 'rural' from farming goods, automotive, food, clothes, guns, boots, and so much more."
Cons:
"Nothing is marked, so much stuff and no space to even get a cart thru?"
"There is a global pandemic going on and nobody is wearing masks. Ignorant hick customers harass you if you are wearing a mask."
"Disappointing. Really comes across like they are slowly going out of business..."
"Ok selection. Don't buy stuff on the bottom shelf, I've seen numerous dogs pee in here."
"Management is useless when the registers get backed up."
"Also do not like how you need to leave the store when you purchase a firearm."
"Things are also expensive."
Animal Care
Pros:
"This place is so cool!! Love that you can bring your dog in here..."
"They have everything you need for your animals, as well! (Guinea Pig Supplies, Dog Food, Dog Toys, etc.)"
"Thank you Rural King for being a haven for farmers and animals who otherwise would not be getting the extra nutrients they need."
Cons:
"The rabbits were on wire floors with water bottles to drink from and no hay."
"I like the store, but they need to take better care of the animals they have for sale. Dirty, some with no water, and some deceased."
"It made me sad to see the rabbits in wire cages with wire under their feet. It's cruel."
Staff and Management
Pros:
"Bob the manager in the gun department was amazing he helped me out so much!"
"Great guy behind the gun counter. Knows his stuff and easy to talk to."
"We always find good deals and enjoy chatting with Taylor from the gun department."