Kohl's Reviews Summary

Store Cleanliness

Pros:

• "Store was clean."
• "The store was so clean, the lighting was so bright - and the clothes weren't all piled everywhere."
• "I visited the store this morning and was impressed by the cleanliness."
• "The store is clean."
• "Staff was friendly and store was very clean."
• "Very clean and organized store."
• "Nice clean store."

Cons:

• "This store is a mess. Stuff in the aisles, nothing is cleaned up or organized."
• "The store was completely disheveled."
• "Store was messy and disorganized."
• "The place was A MESS."
• "Clothing was a disaster everywhere. Literally people were stepping on clothing strewn on the ground."
• "The store needs some serious help! The store was very unorganized and clothes were out of place everywhere!"
• "This Kohl's location had been undergoing some renovation... The store had more inventory than previous visits this year, but it was very disorganized and in disarray."

Customer Service

Pros:

• "A wonderful lady (Deborah) came over from the Jewelry Dept. to have someone check out at her counter."
• "The associate 'Concetta' at location #0110 Fort Wayne, IN. was very concerned and patient with assisting my disabled friend with her purchase and went 'over and above the call of duty' to make our experience pleasant."
• "The staff there is very friendly they are always ready to help."
• "Liza was helpful friendly and provided Great customer service."
• "The customer service rep was very pleasant and worked quickly to get ne in my way."
• "We enjoyed shopping at Kohls, very friendly staff and very helpful."
• "Exceptional customer service! When I didn't know where to pick up an online order, the supervisor was so eager to help."

Cons:

• "No customer service by phone or in person."
• "Very disappointed in customer service."
• "When asking employees a question about where to find something it felt like you were a bother."
• "Cashier were very rude and was laughing at there customer."
• "Called the store ...no call back."
• "Very unfriendly customer service worker at the customer service desk. Rude."
• "The Kohls employee at customer service named Deb greeted us with attitude as if we were inconveniencing her."

Shopping Experience

Pros:

• "Kohl's is always a favourite with family well-stocked friendly stay up they offered several times to help with finding selections desired."
• "Always end up leaving with more than we came for."
• "Kohl's is always a great place to shop. I love the percentage off specials that make good prices even better."
• "Good selection of men's, women's, children & baby clothes, Sports apparel, shoes housewares and jewelry."
• "Merchandise is not as cramped as it used to be. There is ease in finding your size."
• "PACKED with new merchandise for Christmas season, aisles very narrow, but good prices, much variety."
• "Love their sales and coupons! Haven’t been disappointed yet."

Cons:

• "Couldn’t find the women’s shirt so I didn’t include that in my order and my sons jeans were also not available."
• "There's shoe section look like a tornado had gone through there they didn't have anything anybody wanted."
• "Store is crowded with too much stuff jammed inside that it's difficult to get around."
• "Displays were a mess, items were in the wrong place with regard to the price tag and description too."
• "Sale racks are so jammed you can barely even look at what's there and things are constantly falling off while you are looking."
• "However their electronics selection is lacking and seems to be getting worse each visit."
• "Some nice items on the clearance rack for weekend wear but no business clothes anywhere, clearance or normal prices."