Target Reviews Summary

Category: Department store

Address: 7 Stony Hill Rd, Bethel, CT 06801, USA

Phone: +12034481029

Rating: 4.1
based on 123 reviews.

Customer Service

Pros:

  • "The staff is kind and helpful."
  • "Every employee I’ve spoken to is nice and helpful."
  • "The manager Leslie is an unbelievable person. She took the time out of her long day to make things right after an error was made in the Drive Up department."
  • "People at the registers are patient and kind even after having tough customers go through."
  • "The gentleman who checked me out was so very helpful. He helped me set up the Target app on my phone and take advantage of available discounts."
  • "The kindness, the attention to detail, Becky represents the very best ... not only of Target, but just as a human being."
  • "Staff is pleasant and helpful."

Cons:

  • "The cashier was extremely rude and angry because she didn't want to check my order out because the store was closing in 10 minutes."
  • "I love target but at the bethel location in Connecticut but Sandy at self checkout is one of the rudest, disrespectful human beings I have ever had the displeasure of meeting."
  • "Never apologizing for being rude she escalated the situation by continuing to dismiss me when I asked for her name."
  • "nasty unprofessional staff."
  • "All employees were very unfriendly."
  • "Very disappointed because your cashier was not wearing mask or gloves."
  • "Poor customer service by your manager Nadine."

Store Layout and Cleanliness

Pros:

  • "The bathroom is clean."
  • "The store is clean and light fully the employees are friendly and helpful."
  • "Nice clean store."
  • "This store is clean and organized."
  • "Inside is clean, there is a Starbucks and a CVS inside."
  • "It's nearby, clean, well-organized, and the staff are awesome."
  • "The store is very clean and friendly."

Cons:

  • "This Target has really gone downhill in the past year. Disorganized and dirty most of the time."
  • "The only reason why the store is clean is because the boss makes the ladies work super hard and most of the people don’t even work they just sit around and boss people around when they aren’t even the boss."
  • "The store was nicely remodeled and plenty of self checkouts have been added…. But the in store shopping experience is absolutely horrendous."
  • "Always looks like a winter storm is about to come, on any day or time you go. Shelves are never full or straightened up, so you can’t shop easily."
  • "The entryway isn’t too clean but the rest of the store is clean and fairly well maintained."
  • "Shelf stocking was atrocious. Some isles mostly bare."
  • "Also the bathroom is always gross!!"

Checkout Experience

Pros:

  • "There are now 12 self-checkout registers, I have never seen more than 6 open at once."
  • "Target circle is a great way to save money."
  • "This Target is so good at curbside pickup."
  • "Drive up is easy and quick."
  • "Usually not a long wait to pay."
  • "Self checkout is easy and quicker."
  • "She goes above and beyond helping people at the self check out."

Cons:

  • "There is only self checkout. Very very disappointed."
  • "They are very very slow for check out!"
  • "You guys do a horrible job with the checkout line."
  • "With only 2 or three registers with actual cashiers you would think they would have employees running them that know how to use a cash register."
  • "Unorganized! Not enough cashiers to assist customers, and most of the self checkout cashiers were closed."
  • "I was waiting in line for about minutes following directions waiting to be called to a line."
  • "Really expensive, didn't have small bottles of Tylenol pm or even a generic brand period, didn't have baby water."

Product Availability

Pros:

  • "I can find everyday things here easily."
  • "Amazon, Walmart and Kohls could not provide me (shipping or pickup) with a specific type of shirt that my son needed for a live performance by Friday (I ordered on Monday of same week.) Target was able to get it to me by either shipping OR pick up."
  • "Generally well-stocked with produce and merchandise."
  • "Got an amazing cooler for just 14.99."
  • "Like shopping target ..Love that you carry Hubert's lemonade drinks."
  • "Nice selection everywhere."
  • "The items I’ve needed are often well stocked in store and always easy to find."

Cons:

  • "They also didn't have the formula my son uses which is a very common one, similac advance."
  • "Toy/sporting department is often lacking as well."
  • "They were out of countless basic items and I couldn't find something as simple as a towel rack."
  • "I keep receiving either someone else’s order or things are missing from my order when using the drive up service."
  • "I've gone to 3 separate targets for one item and this is the third one that lied and said they had a couple."
  • "The shelves in this store are often empty."
  • "They dont get new inventory often as compared to other Target stores."

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