"Great sales going on. No one at the register but a nice gentleman working there rushed right over to help. Courteous friendly."
"I shop here quite often, and every time I shop in the fragrance section I'm greeted nicely and they are very helpful and sweet!"
"The person who facilitated our return was professional and courteous handling many customers."
"I absolutely love Macy's, its my one stop for all at the mall, sales can be amazing customer service today at the Shoes Department was top notch."
"The store was fully staffed!!!! and staff was polite and interested in customer's needs."
"Debby in the mattress department was superbly helpful. Far exceeded expectations in terms of service."
"Excellent Customer Service by people that really care about other people."
Cons:
"This is the worst Macy's I have ever shopped at, their customer service is awful."
"The experience with the staff here at the Danbury Macys was one of the worst I've ever had in a retail store. Their acting store manager was condescending and rude."
"Saleswoman in handbags decided she didn't want to serve me and purposely shut down her computer."
"Macy's is my least favorite department store. Workers not friendly no matter what day or what register."
"Customer service section of the Macy's at Danbury mall is poor."
"The associates who work here are the worst I have ever experienced."
"Vary rude customer service at checkout."
Shopping Experience
Pros:
"7/24/20 Due to CoVid the store is apparently not crowded at all. And it's like 70% off almost everything!!"
"Found the perfect Homecoming dress for my daughter who's a Junior in high school. So many different options and the staff were amazing!!"
"Macy's Danbury is gorgeous!! The beauty department is clean and hygienic!"
"Stopped by Macy’s today after a long absence due to Covid. Lots of cute items but these bras are probably the most comfortable bra I’ve ever worn on this earth."
"Such an amazing experience I came with my grandma to shop for some chanel makeup products and Kayla helped us so much and gave us such amazing assistance."
"Macy's has been doing a great job evolving with the times. This store is great and they keep updating it."
"They have excellent markdowns and sales."
Cons:
"I bought a pair of Ralph Lauren Jean's today and was charged 10 cents for a bag. I'm sorry that's just bad business."
"Sorry, they got rid of Alfani, and grossly diminished the Charter Club Collection n don't have Anne Klein n Jlo."
"It would be helpful if a cashier would place a sign at their register stating they are either closed or have stepped away."
"Past a discount this store is not worth going to."
"However the environment could have been a bit more friendlier."
"Worst shopping experience ever. We bought a dish-drying rack today from the housewares section which was unkempt and completely devoid of sales staff."
"The place was empty, on a Tuesday at 5. Not many shoppers and even less workers."
Product & Store Quality
Pros:
"Their jewelry department's unbelievable their quality of the jewelry is outstanding and their prices are really good and they back their products very well."
"Love and always loved Macy's. It has so many good brands and high quality merchandise."
"Business is thriving at Danbury Macy's - great merchandise and supers sales, plus the staff couldn't be nicer."
"I have ALWAYS loved Macy's! I feel the quality of clothing is good!"
"This location has some items of note especially if you are looking for furniture."
"Everything was neatly organized and clean looking."
"The prices are good when they have sales."
Cons:
"I wanted to buy a $400 item. There was nobody in the department."
"The watch department are thieves."
"So disappointed in Macy's. I found a pretty open heart necklace in fine jewelry and ordered it... when I opened it, the first thing I saw was a missing diamond."
"Items were marked at higher retail price and after applying coupons the price was than overpriced as if you paying regular price."
"Looks like a thrift store!! I am a multi decades Macy’s loyalist. Macy’s is one of the few places that has a petite department- albeit a very limited one."
"Macy's isn't what it was when I used to visit during my younger years. It is for the most part junky clothes made in Asia without any kind of refinement."
"Went shopping today at Macy’s in Danbury and was appalled! The women’s plus size section was pushed back into a corner and looked liked a cyclone hit it."
Staff & Service
Pros:
"Ms. Cathy (at your service department) if you are out there, I want to thank you for what you did for my daughter."
"Our cashier Evan deserves 10 stars for helping us open a toy for my niece."
"Make sure you see Ha in the polo section, the nicest sale person I have ever met..."
"Backstage at Macy's is AMAZING... Especially if you have children and want them dressed amazingly but don't want to blow a ton of money."
"If you get a chance around Christmas time it is a must stop to visit the store and see the way this place is decorated I don't think there is a better decorated retail business in the world."
"Some great sale items...ordered online and picked up at the Mall....Christyle and Louann went WAY ABOVE FINDING MY RIGHT SIZE..STYLE...THANK YOU LADIES."
"Carol Ann is one fine lady! She assisted me in the fine jewelry department to pick the best pearls set for my sister's 50th big birthday celebration!"
Cons:
"As long as Macy's chooses to charge you for shopping bags, a one star it is."
"When did it become acceptable retail practices to tell customers what they can and cannot afford?"
"I had to listen to two saleswomen in Dresses complain loudly about customers while I was shopping."
"Bring your patience. Staffing is slim at best and few cashiers."
"It would be helpful if a cashier would place a sign at their register stating they are either closed or have stepped away."
"The attendants of return department sounds very rude to people, they do not look at the person, they are not able to even talk, good afternoon, good afternoon, thank you, nothing."
"Disgusting lack of help as 14 associates walked by me and not one asked if I needed help."
Store Policies & Practices
Pros:
"Macy's plays a very important role in the life of the ordinary American consumers."
"I decided to start my Christmas early... It was a great shopping experience for me! Happy shopping!"
"Macy's in Danbury has 4 floors of designer clothes at a great price!"
"The employees are friendly and helpful and there's a wide selection of clothing for everyone, including shoes."
"Visited Santaland at Macy's Herald Sq and it was pretty painless..."
"An awesome place. It's so posh, elegant and cool place to shop around."
"Beautiful store."
Cons:
"I bought a pair of Ralph Lauren Jean's today and was charged 10 cents for a bag. I'm sorry that's just bad business."
"The state of Connecticut requires the stores to charge .10 for a plastic bag."
"I was shopping until about closing time. I can’t accept the rudeness and/or attitude from an employee that’s rushing me out because it’s time to leave."
"Not one salesperson available (or in sight) during the 30 minutes I tried to find something in the Men's Department."
"Filthy restroom."
"This Macys at this mall location has terrible customer service. I asked for a bag and employee said NO."
"Went to have my pants altered went to pick them up got to my out of town trip and noticed they never did anything to my pants but they charged my credit card so everyone be aware."