Macy's Reviews Summary

Customer Service

Pros:

• "Friendly service, great selection perfumes for women and cologne for men."
• "Traditional Macy's well stocked. Surprisingly, excellent help."
• "Went to Pandora inside Macy's and the girl who waited on me was the manager of Pandora. She was excellent and very friendly."
• "The staff were very kind and professional."
• "Great place to shop and also work on. I have worked there and i must tell you that all the employees are very helpful and bubbly."
• "Found a sales person in make-up department who was professional, knowledgeable and happy to ring up our purchase."
• "The staff here are friendly."

Cons:

• "Employees are extremely rude and that is only after having to run after them running from the customers asking for help."
• "The customer service department at this location is very unhelpful. They were so rude with poor customer service."
• "This lady in the men's department grilled me like I was a thief."
• "Customer service here is horrible."
• "The employees, with a few exceptions, could not possibly care less for the customers."
• "Customer service from everyone I encountered today except the older woman in men's active wear was horrible."
• "The staff is completely unhelpful and last couple of times we went, it smelled like sewage in parts of the store."

Store Layout & Accessibility

Pros:

• "Parking is ample and handicapped friendly."
• "I love this Macy's location. It's neat and they sell clothing for all ages."
• "The Macy’s in center city is different from the Springfield Macy’s. You have plenty of parking."

Cons:

• "Be careful when entering. There is a huge hole in the cement by the front door, at the side entrance, when you're stepping up to the curb."
• "It was a little shocking that none of the handicap assisting doors were working or unlocked at that."
• "The men's jean section usually not organized/destroyed a little."
• "The store is also a messy disaster and looks like a thrift shop in the clothing sections."
• "Looking for a plus size coat. They only had two racks with plus size coats."
• "I go to Macy's all the time and I do love Macy's but every time I go there the escalators and not working."
• "The ranks were also messy and unorganized."

Product Selection & Pricing

Pros:

• "They have frequent sales though and the store card is worth it if you shop there often."
• "Macys has a great selection of clothing."
• "I was just browsing online. I've gone to the store many years ago for clothing. This time I was driving for formal Wear and formal ankle boots they seem to have a really nice selection."
• "Buy all my Jewelry there. They always work hard to get you all the sales macys is running."
• "The best thing is the clearance rack that they have, 80.00 shirts for 20."
• "Great specials and deals on young kids clothes, bedding and kitchen things."
• "They have the quality you're looking for."

Cons:

• "Out of all the sad, decrepit Macy's I've been to, this is one of the saddest and most decrepit."
• "This was the shoe department of 'Macy's Backstage'... aka the bottom floor of the Macy's that is more similar to a Marshall's or a T.J. Maxx rather than a Macy's."
• "I'm too cheap/frugal to buy anything else; either Macy's features blatant overpricing or I'm simply a brown Rip Van Winkle when it comes to recognizing a retail bargain."
• "Honestly I thought Macy's was over priced."
• "Many beauty products come with free gifts which they do not offer over the counter as customers are unaware of the offers."
• "I went there looking for reasonable price flat shoes, everything was close to $100 and some were $100 or more."
• "Macy's has seen better days. In the past you could usually get a good clearance jewelry deal. Now everything is so marked up even the clearance prices are obscene."