Target Reviews Summary

Customer Service

Pros:

• "The associates are almost always helpful, and the drive-up process has been a huge help to our family."
• "customer service rep went above and beyond to help us."
• "Yolanda was very helpful today, she helped us when we had a question and went above and beyond to help us find what we were looking for."
• "The staff is always very friendly and knowledgeable about the store."
• "This store has very friendly and helpful staff."
• "The convenience of pick up in store is what drove me to use it. But the excellent customer service I received will keep my using it."
• "Manny at the guest service desk was so friendly, professional, and went above and beyond to help me!!"

Cons:

• "I went yesterday to the store and I was treated like an animal by the Manager Rachel and an employee 'cashier' Rachel who was being lazy and talked to me like she hates her job."
• "Employees are VERY rude! They give an attitude when you simply ask them a question."
• "So bad I heard one of the employee yell at 7 year old for playing around."
• "Workers don't care about you. I had to wait in line one morning at 9 am while the cashier was checking out an associate and they were flirting talking about how old she is and is she almost legal."
• "The employees don't seem to be trained well and are not only not helpful I have found a few to be downright rude."
• "Bad store the lady at customer service never picks up the phone and gets me angry and when she does she hangs up and and is rude."
• "Terrible customer service. Rude teenagers."

Store Cleanliness and Organization

Pros:

• "This Quakertown location is really, really nice. It feels more inviting, and it seems to have more products."
• "The atmosphere at Target & quality of products are so much better than any other store."
• "Target is always clean and very well organized."
• "This up and coming strip mall area is getting to offer many great stores! The target is the green which means the largest centers. Very clean & never too crowded!"
• "Very friendly and helpful workers!! Kept everything clean during the pandemic as well."
• "This store is clean and I haven't had a problem with staff being unhelpful."
• "Clean. Helpful staff. Good sales."

Cons:

• "Airport Rd location is horrible, I realize they're remodeling but this location is so ghetto, shoe department was an absolute mess."
• "Also lately Target has been out of stock in just about everything I am looking for."
• "Usually a very clean store. Today it looks worse than Wal-Mart with stuff all over the floor or just tossed back on racks or shelves."
• "This target in-particular is just Walmart in disguise."
• "It’s often a mess in various departments, specifically the clothes."
• "Dirty compared to other Target stores. This location reminds me of a WalMart."
• "This Target is extremely disorganized. It is the worst one in the valley."

Checkout Experience

Pros:

• "The checkout lines are not normally fast but they do have four self-checkout lanes which helps matters."
• "Check out is normally quick and the self checkout flows good."
• "The self checkout had a line that went quick. It was clean."
• "Quick, order was correct, and staff were nice!"
• "Always love Target - and this one now has a self-checkout!"
• "I asked if they price matched and the employee said yes."
• "I've saved heaps of money by using the app to shop for what I need."

Cons:

• "If you plan on using the pickup option for multiple items, such as 20 items DON'T DO IT AT THE AIRPORT RD LOCATION."
• "One star only! This is my third e times drive thru pickup! Long time wait!"
• "Limited check out options. This target only had 4 self check outs yet still only opens minimal real check outs."
• "If i could only give negative stars… This place has no employee to assist at self checkout unless you want to wait 10 minutes."
• "ZERO cashiers. Forced to wait in a line 20+ people long for self checkout."
• "Was waiting two hours for my pickup order. Then they marked it out of stock."
• "No one can help me to solve the problem! So dissatisfied the service!!!!"