Nordstrom Reviews Summary

Customer Service

Pros:

• "I had the pleasure of being assisted by Nya F who not only extremely helpful but personable and friendly."
• "Big shout out to sales associate Shamear. At times I can be very indecisive and he was so patient & beyond helpful yesterday (1/23)."
• "Helpful and friendly staff working in the shoe department."
• "She is outstanding I love her service and her personality, she’s so helpful and does her job amazingly."
• "The staff was helpful and the service was great."
• "Every employee that I passed asked me if I needed assistance and I got exactly what I went there for."
• "The employees go above and beyond for the customer."

Cons:

• "Why is it that everything in Nordstrom is overpriced?"
• "Sadly I will have to say the online order pick up system for this location is a hot mess."
• "I went there looking for something to buy for my birthday and the customers service representatives didn't even ask me if I needed any assistance."
• "I needed help in the shoe department today & I asked an male associated. He pointed to a few tables scattered on the floor, didn't have the decency to walk me over."
• "Didn't find what I wanted. A saleswoman told me to look online and quickly turned her back on me."
• "Insanely bad service at the mens shoe department."
• "I came into the women’s shoes section and a young dark skin women helped me and was the most rude employee I’ve ever encountered."

Shopping Experience

Pros:

• "You get the quality and service you come to expect from a place like Nordstrom, relatively high end fashion choices from a diverse array of providers with a nice ambiance."
• "A wonderful mall to visit, shop and eat."
• "Always an amazing shopping experience."
• "Astronomically beautiful, clean, open and elevated. There are plenty of stores!"
• "They carry TONS of high end name brands, tory burch, prada, Burberry, just to name a few."
• "Love this store!!! Great shoe department for women. Employees are very nice and I love the spacious shops."
• "I had a very pleasurable shopping experience here it was full of deals and sales you couldn't find anywhere else on some of the most exclusive brands."

Cons:

• "Would never shop here again I spent $1800 Moncler coat, when I purchased it I tried it on bought it took it home, few days passed I decide to wear it and realize it’s really a lot of fabric and it looks big on me so I came back to exchange for a smaller size they denied my exchange were rude and nasty embarrassed me in front of other customers."
• "Bought a magnini shoes spent $350 3 months later the shoes started fading out the color."
• "Last time I sent expensive merchandise back to Nordstrom fulfillment center they lost it."
• "Absolutely unacceptable experience. Not only were we unfairly judged based on the color of our skin."
• "The men's section, especially by department store standards, is relatively small and I wish they offered more in store options."
• "I feel it's very discriminatory to not have any plus size items in the store."
• "Shoes department is a mess."

Product Quality

Pros:

• "I ended up buying a really nice lip serum mostly because the experience was so positive."
• "I met with ISAAC which I might say is THE BEST Indochino representative I have come in contact with yet!"
• "They proudly showcase an array of designer collections."
• "Great mall with plenty of high end retail clothing shops, accessory stores, housing Pandora charms, American Eagle, Abercrombie, BeBe, Zara, Black and White, Victoria's Secrets, just a few more retailers you'll find here."
• "I loved the styles and selections available."
• "Nordstrom consistently offers an unparalleled range of fashion items."
• "Got some great fashionable pieces at reasonable prices."

Cons:

• "Only gripe was the escalator was out of order... only way to get up or down was to go outside into the mall and use those escalators."
• "I can’t believe they sent me a pack of old shirts with dirty stands."
• "I recently ordered a pair of Alexander McQueen oversized sneakers, and had them sent to the store for pick up... the sneakers were worn. The soles were dirty, and it had two blue stains on it smh."
• "If i could give them ZERO stars i would."
• "A USED, damaged Louboutin handbag was sent to me from this store."
• "I was sold a used perfume!!!"
• "The dress were not stylish and chic as previously known."