Macy's Reviews Summary

Customer Service

Pros:

• "Had the most wonderful shopping experience at Macy’s shoe department today. Sasha Gonzalez, you are the best!"
• "Mr. A Schultz sold my husband and I 2 area rugs. He was a superb sales person."
• "Salesperson in the women's and juniors department...(Nicole) was of absolutely exceptional help."
• "Bob was very friendly at check out and was even able to refer similar products I was buying."
• "Service is exceptional & the saleswomen know me by name & vice versa."
• "The staff that actually was on the floor were ALL amazingly pleasant and friendly considering some of the interactions I overheard (rude customers)."
• "The employee who rang up my order was very helpful and nice."

Cons:

• "Horrible customer service! Went in for an online pick up, my husband went to a different register to request a bag n he was treated like a thief!"
• "Not enough employees. When u do get an employee; they can never find key to open Coach case."
• "The Clinique counter wasn't staffed, several registers weren't working."
• "Customer service at this location is non existent."
• "Most cashier's move slower than molasses and half the open registers there is never a cashier."
• "The cashiers are unfriendly & can be nasty just answering questions about prices."
• "Went for a suit sale. Told they dont offer that in store."

Product Selection & Availability

Pros:

• "I am always able to find a good here and they are well stocked!"
• "Great place to shop for kids especially. Had a great assortment of clothes and accessories."
• "This Macy's has a HUGE clearance section downstairs."
• "Macy's has always been my go to store for men's clothing..still a great assortment of quality clothing for men."
• "There are some pretty good name brand things there."
• "I love shopping at Macy's always a real treat when you find a nice bargain and their Home and Kitchen and bedding Dept is the bomb check it out its guaranteed you'll find a good buy!"
• "If you need a prom dress then I'm telling you come here. They have a wide variety and they are so reasonable."

Cons:

• "Macy's has a bunch of stuff but it feels like a whole lot of nothing. Less name brands and more Macy cheap brands are offered now."
• "It's a shame to see these type of box stores trying to hang on. More than half the store was empty and the inventory they had barely filled the space it was in."
• "It's not what it used to be. There is WAY less selection, which makes it very difficult to find anything."
• "Macy's seems to carry clothing only for stick people and for people who want only very flamboyant clothing... I can never find anything."
• "I enjoy Macy's at times but they carry No plus size dresses and the shoe department needs to be expanded."
• "This has to be the worst Macy’s store I’ve ever stepped foot in. The clothing departments were an absolute wreck."
• "Sad to say seeing Macy's like this broke my heart. Empty shelves. Barely any registers open."

Shopping Experience

Pros:

• "I like that fact they allow you to shop online and either pick up or have delivered."
• "Great retail store. Be diligent and find the items you want on sale."
• "Killer sale."
• "The sale prices are always awesome. I love Macy's!"
• "They are having a really good sale for the holiday! Spend $50 and get $10 back in Macy's cash to use later."
• "They had good sales, not to mention coupons."
• "The sales beat online stores every day too."

Cons:

• "Welcome to the new K Mart. I have never seen the inside of a Macy's look and be so deplorable."
• "Macy's is really suffering, too much competition and not enough customers."
• "So got 2 shirts that were on sale rack. Came to 101. Um huh. So I went bk said something the chick tells me not all items on the final n few days racks are on sale/ clearance."
• "Went there today for their Black Friday ‘deals’…. After spending all the time we did shopping for their clothes in a huge section marked 40% and 50% off we were ready to check out. Upon checkout we were told everything was full price."
• "Never will I shop at Macy's again. They wouldn't exchange a shirt that I purchased because it was after 30 days."
• "It was crazy in there they need more workers lines were ridiculously long! Couldn’t find no help!"
• "I got to at 805pm walked in and walked all around couldn’t find the items I was looking for on my way out some lady tells that store was closed and I had to walk Louis around the store outside at night in the cold without a coat."

Store Environment

Pros:

• "It's clean, friendly."
• "Always warm, friendly and knowledgeable, it's a pleasure to shop here."
• "They've got it all put back together, and it's laid out nicely."
• "I think it has gotten so much better in the last year or so. Prices seem more competitive, store looks a lot better, and staff seems friendlier."

Cons:

• "The store is a shell of its former self of 10 to 15 years ago."
• "Ceiling tiles are dirty. One step away from a dirty Woodstown farmers market."
• "Floor tiles need repair, lights are yellow, products are cluttered all over the place."
• "The incompetence of the people running this department store is astounding. Cashiers are nowhere to be found."
• "Man… this was a friendly reminder of why I always shop on Amazon."