McLoone's Boathouse Reviews Summary

Category: American restaurant

Address: 9 Cherry Ln, West Orange, NJ 07052, USA

Phone: +18622527108

Rating: 3.8
based on 500 reviews.

Service

Pros:

  • "Our Server JOHN was Amazing."
  • "The service was great, and the food was amazing (a big menu with a lot of options)."
  • "The service is amazing but the food is mediocre at best."
  • "The service and food was outstanding."
  • "I would like to thank the General Manager, Ms. Gazze, for taking the time out of her busy schedule to speak to introduce herself."
  • "The service was exceptional, our server Junias went above and beyond to make it a special occasion indeed."
  • "Staff was super friendly."

Cons:

  • "This was one of the worst meals I have had."
  • "Over an hr wait. No problem. Sat down and ordered food. Over an hr no food."
  • "The food was incredibly slow to come out of the kitchen."
  • "One glaring issue with this restaurant is service, which can be a bit confused; servers don’t seem to communicate, and often appear lost."
  • "They seemed a bit short staffed, and our server was new, and although some things got mixed up."
  • "Three times random wait staff came to our table asking if we ordered the dishes they had with them."
  • "It took forever for the server to bring us drinks."

Food Quality

Pros:

  • "The food was amazing and I would highly recommend McLoone's Boathouse for an amazing dining experience!"
  • "Flavor of the food was good and the service was nice."
  • "I personally enjoyed everything I ordered."
  • "Ahi tuna nachos were 10/10, best tuna nachos ever."
  • "The food was very good."
  • "Food was good."
  • "Food was scrumptious and drinks were very good!"

Cons:

  • "The food was buffet style and the overall quality wasn’t salty."
  • "The dinner comes with the coldest most flavorless Chilean sea bass I have ever had."
  • "The food is boring as their menu is still small and the same as it was 4 years ago."
  • "The fish was old and not as the menu described."
  • "The food was expensive and tasted like they just took sauce out of a can and threw it on orzo."
  • "The food was mediocre."
  • "The food here is overpriced for what it’s worth and looks a lot better in the photos."

Ambiance

Pros:

  • "The restaurant is large, spacious and clean."
  • "McLoone’s boathouse is a good place to hear live music and have good eats."
  • "The place itself is located in a beautiful area next to the lake, and you can actually get in from the sidewalk that goes around the lake."
  • "The ambiance is what makes this place amazing."
  • "The atmosphere is spacious and low lit."
  • "Beautiful interiors with lofty ceilings, and a cabin retreat sort of feel."
  • "Great view of water, warm fire places, yummy food."

Cons:

  • "We are literally jammed up on top of each other for no reason I sat for two hours and Half the room is empty."
  • "The ambience or interior of the restaurant looks like a college cafeteria."
  • "Took my mom for her birthday she thought it was too dark."
  • "The atmosphere was overwhelming as we sat in a drafty corner against the wall."
  • "The outdoor seating doesn't have adequate lighting so it's hard to see."
  • "Too noisy and not comfortable."
  • "On the patio, you can see weeds growing out of the gutters."

Management

Pros:

  • "Like it's a bunch of kids running a restaurant in home eco class...where is the management and quality control."
  • "McLoone's needs either a new chef or management because you will leave much poorer for an inadequate dining experience."
  • "There is a new general Manager Ted, who takes the initiative to better the restaurant and/or guest experience."
  • "The manager came in apologetic and took it off our bill."
  • "The staff (Corey/ Manager, Tre/ Executive Chef and phenomenal server-host Chrissy was an example of excellent leadership and Amazing Customer Service!"
  • "From start to finish our banquet manager Janice, was so accommodating and attentive."
  • "Management came over to see that we were happy and taken care of showing this to be a quality restaurant that cares very much about their customers."

Cons:

  • "Very pricey."
  • "The manager was moving tables around for an event the next day while people were still eating."
  • "HORRIBLE MANAGEMENT!"
  • "Bad management, no control on inventory, understaffing."
  • "Management was slacking tonight and unprepared."
  • "The managment is horrible and there is no direction."
  • "It’s a shame since it has a great view and location, but management needs to go."

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