Empire State of Wine Reviews Summary

Category: Wine store

Address: 61 W 23rd St, New York, NY 10010, USA

Phone: +12128882297

Rating: 4.9
based on 137 reviews.

Customer Service

Pros:

  • "Hunter executed the event perfectly and professionally, all while chatting up everyone in the room."
  • "If there is an issue, email them, talk to them, they will listen and fix the issue."
  • "Especially Hunter, who helped me and my girlfriend find the perfect wine for a dinner party."
  • "Ana was incredibly helpful and informative as I picked up a bottle for a gift."
  • "The staff is absolutely lovely, with a special mention to Andrea who’s always so nice, helpful and accommodating."
  • "The service I received from LV and Eddie, which were very attentive and knew a lot about their products."
  • "The team there is knowledgeable, friendly, and extremely helpful."

Cons:

  • "This would easily be a five star review if it weren’t for the owner (or manager I’m assuming) yelling at employees while I was in the store."
  • "I was really taken back at him calling employees “f**king idiots” in front of a customer."
  • "However, my experience with an online purchase has been terrible. I ordered $800+ worth of wine in December, they haven't delivered and are unreachable/unresponsive."
  • "This retailer ignores emails, basic shipping instructions and often lets the phone ring without ever answering."
  • "Eddy (the owner) emailed & messaged me about taking the review down, arguing about FedEx's delivery attempts."

Product Selection

Pros:

  • "Empire State of Wine offers you an impressive array of some of the best and most highly rated wines from France and around the world."
  • "The offerings are across an array of wines (and whiskeys) and prices are remarkable."
  • "Their Bordeaux collection is one of the most impressive I’ve ever seen and the prices are astonishing."
  • "Amazing selection of international wines at great prices."
  • "Empire State of Wine has an incredible selection of French wines, alongside a well curated selection from around the world."
  • "They have affordable bottles, high end vintages and incredible rare finds."
  • "They have everything, from value wines to a nice collection of collectibles."

Cons:

  • "This is a small shop and not all of their wines are in the store."
  • "One thing to keep in mind is that their wine is often in stock for just a several cases."
  • "NO water provided, not enough 'fried chicken' - need a better presentation of the food."

Pricing

Pros:

  • "I’ve done lots of cross referencing and the price at this store is always great."
  • "Their prices are the lowest (or one of the lowest) in this region, as far as I have researched."
  • "The prices are some of the best in the city and they often buy direct from the producers."
  • "The best selection in the city at very fair prices."
  • "I am certain that no retail offering of Burgundy beats their prices."
  • "They have great prices all around & great customer service."
  • "The prices are super competitive, too, especially considering they’re based in NYC."

Cons:

  • "Eddy promised free shipping to me on a $200 order and this was after he reviewed my order but then said no because it was only one bottle."
  • "The charges appeared on my credit card was overcharged. I paid for early bird special tickets and was charged for the full amount. The management needs to be more accurate on its billing system."

Delivery & Online Experience

Pros:

  • "They took care to ship the wine when weather wouldn’t impact quality."
  • "I found a wine I wanted at a very good price, placed an order through their website, and had confirmation of my purchase right away."
  • "The reliable and expeditious delivery- literally the case I ordered was hand delivered to my boyfriend's workplace at the exact hour requested!"
  • "Empire State of wine didn't hesitate to send out another order, which we received the next day after talking to them!"
  • "Delivery was same day (to Manhattan) and it was very well packed."
  • "They were kind enough to deliver a wine locally the same day I ordered it."
  • "They're flexible and easily fulfilled my order during this pandemic and they did it with speed and ease."

Cons:

  • "Then I got an alert from FedEx that the package was damaged and couldn't be delivered, something to resolve with the shipper."

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