"Hunter executed the event perfectly and professionally, all while chatting up everyone in the room."
"If there is an issue, email them, talk to them, they will listen and fix the issue."
"Especially Hunter, who helped me and my girlfriend find the perfect wine for a dinner party."
"Ana was incredibly helpful and informative as I picked up a bottle for a gift."
"The staff is absolutely lovely, with a special mention to Andrea who’s always so nice, helpful and accommodating."
"The service I received from LV and Eddie, which were very attentive and knew a lot about their products."
"The team there is knowledgeable, friendly, and extremely helpful."
Cons:
"This would easily be a five star review if it weren’t for the owner (or manager I’m assuming) yelling at employees while I was in the store."
"I was really taken back at him calling employees “f**king idiots” in front of a customer."
"However, my experience with an online purchase has been terrible. I ordered $800+ worth of wine in December, they haven't delivered and are unreachable/unresponsive."
"This retailer ignores emails, basic shipping instructions and often lets the phone ring without ever answering."
"Eddy (the owner) emailed & messaged me about taking the review down, arguing about FedEx's delivery attempts."
Product Selection
Pros:
"Empire State of Wine offers you an impressive array of some of the best and most highly rated wines from France and around the world."
"The offerings are across an array of wines (and whiskeys) and prices are remarkable."
"Their Bordeaux collection is one of the most impressive I’ve ever seen and the prices are astonishing."
"Amazing selection of international wines at great prices."
"Empire State of Wine has an incredible selection of French wines, alongside a well curated selection from around the world."
"They have affordable bottles, high end vintages and incredible rare finds."
"They have everything, from value wines to a nice collection of collectibles."
Cons:
"This is a small shop and not all of their wines are in the store."
"One thing to keep in mind is that their wine is often in stock for just a several cases."
"NO water provided, not enough 'fried chicken' - need a better presentation of the food."
Pricing
Pros:
"I’ve done lots of cross referencing and the price at this store is always great."
"Their prices are the lowest (or one of the lowest) in this region, as far as I have researched."
"The prices are some of the best in the city and they often buy direct from the producers."
"The best selection in the city at very fair prices."
"I am certain that no retail offering of Burgundy beats their prices."
"They have great prices all around & great customer service."
"The prices are super competitive, too, especially considering they’re based in NYC."
Cons:
"Eddy promised free shipping to me on a $200 order and this was after he reviewed my order but then said no because it was only one bottle."
"The charges appeared on my credit card was overcharged. I paid for early bird special tickets and was charged for the full amount. The management needs to be more accurate on its billing system."
Delivery & Online Experience
Pros:
"They took care to ship the wine when weather wouldn’t impact quality."
"I found a wine I wanted at a very good price, placed an order through their website, and had confirmation of my purchase right away."
"The reliable and expeditious delivery- literally the case I ordered was hand delivered to my boyfriend's workplace at the exact hour requested!"
"Empire State of wine didn't hesitate to send out another order, which we received the next day after talking to them!"
"Delivery was same day (to Manhattan) and it was very well packed."
"They were kind enough to deliver a wine locally the same day I ordered it."
"They're flexible and easily fulfilled my order during this pandemic and they did it with speed and ease."
Cons:
"Then I got an alert from FedEx that the package was damaged and couldn't be delivered, something to resolve with the shipper."