Walmart Supercenter Reviews Summary

Store Cleanliness and Organization

Pros:

• "Cleanest Walmart I’ve been to outside of the South."
• "Even this close to the holiday, there was plenty of sales people and the many open check-out lines moved quickly."
• "It was my first time using the 'customer pick up' and it was a fast, simple, pleasant experience."
• "Nice Walmart, never too terrible busy."
• "I love the pickup. It is pretty much the only way I get my groceries now so I don't have to wait in long lines or spend an hour in store shopping."
• "The cashier was helpful and got help from her manager."
• "Very busy, but clean, making a huge effort to keep up stock and keep things organised and neat."

Cons:

• "Everything is empty. The shelves are mess."
• "Seem to be our of many items, not just food, but small appliances, printers."
• "But there has to be a better way than loading up the aisles with truckload after truckload of merchandise."
• "This store is a train wreck. Shelves are a MESS, nothing in the right place."
• "The store itself always seems to be in a general state of disarray."
• "The whole store had boxes in the way of the aisles there was trash everywhere."
• "Shelves not fully stocked yogurts shelves mostly empty."

Customer Service

Pros:

• "The staff and management respond to issues."
• "the employee was very helpful. And the greeter greeted me soon as I walked in the door."
• "The personnel was polite and always willing to help."
• "The cashier Carolyn was as nice as can be. She was a delight to talk to."
• "The entire staff in all departments are very nice an concerned of helping you get what you need."
• "Very friendly, very knowledgeable, very accommodating."
• "The staff are nice, polite, friendly, and if you need to find something go tell them and they would be happy to tell you where the item is."

Cons:

• "Poor service, poor delivery service... Nobody answers the phone.. VERY BAD SERVICE...."
• "Never enough checkout lanes open so the lines stretch around the front of the store and create congestion."
• "The men's room has a broken soap dispenser and has been out of soap on several occasions."
• "Some seem annoyed that you were asking for assistance."
• "Anytime I asked an employee a question I was treated like I was being an inconvenience to them."
• "Good luck getting help, especially at night. The employees would rather talk among themselves then help the customers."
• "The employees are sometimes rude and inattentive."

Checkout Experience

Pros:

• "Applied for the Walmart credit card on my phone in the store got approved instantly, got $25.00 off my purchase and checked out with the mobile app, that was cool."
• "The checkout line wasn't that long, and the checkout person was courteous."
• "my cashier was fast n friendly."
• "The checkout was fast and efficient (at least the last time I went)."
• "I love the convenience of self checkout."
• "Every time I go he is all ways the same. LOVE the customer service Jose' keep up the good work."
• "I've also encountered some rude people working there."