Spotlessautolaundries Reviews Summary

Category: Car wash

Address: 424 River St, Hackensack, NJ 07601, USA

Phone: +12014876500

Rating: 4.0
based on 152 reviews.

Self-Service Car Wash

Pros:

  • "The self service portion is 24 hours, so it's nice to come later at night or middle of the day when you can take your time vs wait in line on a weekend."
  • "Self service is 24 hours so there's always availability."
  • "I enjoy coming here to utilize the self service car wash as there are plenty of bays and don't feel rushed to finish quickly."
  • "This is a good place to go to when you want to clean the car yourself."
  • "The self service is good. I wash my car and clean my wheels all for less than 15 bucks."
  • "They have many self serve spots available that way you dont wait too much."
  • "The self service areas are open 24/7 & priced very fairly."

Cons:

  • "Honestly, I would much prefer if it was $5 for 5 minutes."
  • "However, on my recent visit, I noticed they have raised the price, it is now $6 for 6 minutes."
  • "Water pressure is horrible here on self wash, touchless and regular car wash."
  • "Sometimes the cleaning equipment, such as the triple foam conditioner, or especially the soap doesn’t even work at all in some bays which happens rarely and is a huge disappointment."
  • "Need to increase time or lower the price."
  • "It’s 6 min total so you should have a plan of how you’re gonna wash beforehand or bring more money."
  • "For 5 dollars you have 6 minutes of time."

Customer Service

Pros:

  • "You can tell the owners really care about their business; fluids & equipment are always serviced and work without issue."
  • "The mechanic that took care of my car (his name's Mike) was very sweet, and super patient."
  • "The two guys there were super understanding, kind, and helpful."
  • "I asked him so many questions, and he was nothing but courteous."
  • "The employees are very gracious and helpful."
  • "Guys here are really cool, honest, and knowledgeable."
  • "I love these guys!!! They always do a fantastic job and even remember to remove my antenna when I forget."

Cons:

  • "Save yourself a headache and go somewhere else!"
  • "They have lost my business."
  • "I spoke to the manager who blew me off and was very rude."
  • "Rude and unprofessional... Place is horrible and everyone is miserable there."
  • "When I told him I was first he ignored me. With a nasty attitude."
  • "Very poor customer service."
  • "The girl on the phone hung up on me while talking to her."

Price and Value

Pros:

  • "A great place for a quick wash, off peak hours, to get the road salt and grime off the car with their touchless drive through... it is also only like 10$."
  • "The price is reasonable."
  • "The prices are reasonable."
  • "The price is definitely worth it and it's always nice to be able to clean your own car."
  • "Most car washes charge well over 30 bucks to clean your car and wheels with armor all."
  • "Car wash prices max out at about $16 for the automatic one."
  • "Great place considering they have everything you could need to fully clean and detail your own car."

Cons:

  • "I paid $17 for the Ultra but headed through the wash tunnel and all you get is soap and a rinse."
  • "It's a bit expensive if you have any type of SUV."
  • "The car wash however, is horrible. Super expensive and they do not do specify that the wash you pay for is for the exterior."
  • "The price is astronomical compared to the service received."
  • "THIS CAR WASH IS A RIP OFF! $19 for a basic car wash??????"
  • "Too expensive for their services."
  • "Is it worth to get Ultra when there doesn’t seem to be a difference?"

Facility and Equipment

Pros:

  • "Well lit with security cameras and on busy intersection so it feels safe even in the late hours when there is no attendant."
  • "They have super nice high pressure spray gun."
  • "Great equipment though. I’ve never seen an out of service sign."
  • "Nice wide bays allow for good movement around the car."
  • "They also have self serve cleaning station, where you can go to town on your car."
  • "This is the only place I found in NJ that has all 3 options to wash your car: Self-serve, Soft cloth (tunnel wash), and touchless!"
  • "I like this place because it's got all kinds of options like the drive in no touch wash, Self wash bays and automatic drive thru."

Cons:

  • "Slow moving, long lines and unhelpful directional signs."
  • "It can get very busy from time to time, line management is an opportunity at peak hours."
  • "I waited 40 minutes in line as they ran with only one employee and the manager pretending to help him, but stopping for breaks constantly."
  • "You have to go either super early or late at night. This place is always busy."
  • "Uneven pavement in front of one of the self car wash areas. Sprained my ankle."
  • "This car wash has poorly planned layout of buildings."
  • "The only thing I wish they changed is adding more stations."

Quality of Service

Pros:

  • "The touchless wash will power wash your car without ever touching it."
  • "The car wash does a decent job and there's a group of employees who will hand dry your car after the wash."
  • "I only use the touchless wash and that does a fantastic job!"
  • "Touchless car wash is good."
  • "This self car wash is one of the best, if not the best around."
  • "Come here for great service and wonderful people!"
  • "Unbelievable service."

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