Valet Auto Wash & Express Lube Hamilton Reviews Summary

Car Wash Quality

Pros:

• "As automatic car washes go, this place is pretty good."
• "The car wash is great as well. Water is always clean, and like their other locations you get to use free vacuums."
• "This is the fastest wash I've seen."
• "A good car wash! Sit in the car and enjoy the sudsy ride."
• "This is a good carwash. I have not utilized their oil service but the entire location seems well run."
• "Went to the valet auto to get my car washed. Impressed with wash, car paint got a mirror shine."
• "One of the best car washes in the township."

Cons:

• "I am very disappointed with the approach the manager took after I reported that my car has spots all over after the wash."
• "The car wash itself does a decent job but always knocks my mirrors out of adjustment."
• "Please don't go here! Came out of the autowash today to find a huge gash in my paint on my trunk around 2 feet long."
• "I took my car through the car wash on Monday. It looks worse than when I brought it in."
• "Don't go here unless you want to have to paint your car."
• "Scratched the hell out of a brand new black car."
• "Good for a quick was, but their system doesn't do a great job."

Oil Change Service

Pros:

• "They give washer fluids and oil changes quickly."
• "Luis is always so helpful and knowledgeable with all my concerns."
• "Went here to get an oil change on my work truck, these guys had me in and out in less than a half hour, Marcus was very friendly and noted that I needed a new air filter and then showed me the bad one, great guys great service."
• "They give great service with affordable pricing, more important, they're honest."
• "Great place for you to pamper your car a bit! 22 point vehicle check with oil and filter change, followed by a free car wash!"
• "I always go out of my way to come back here for oil changes - I moved out of NJ two years ago and will stop here when I’m in town!"
• "Excellent service, professional staff."

Cons:

• "Took my 4 cylinder Mazda 3 for an oil change today, and they charged me $83."
• "I have my oil changed last week. This week the low coolant light comes on in the truck."
• "The car was leaking oil after the oil change."
• "Terribly overpriced for an oil change."
• "Went here for an oil change... found a black T25 head screw was in my tire that had not been there before the oil change."
• "Stay away. Have been taking my Mazda5 here for years... This last time I noticed oil dripping shortly after an oil change."
• "The bad thing is I’ve had a shady experience from them ripping me off by not doing my oil change but claiming they did."

Customer Service

Pros:

• "Friendly staff, free vacuum which helps get all the inside clean."
• "Love this place!!! I've been going here for years."
• "Love this car wash. During one of my visits, one of the rollers bent a windshield wiper, which can happen. As soon as I pulled out to take a look at it, one of the employees ran right over to help me fix it."
• "Monthly club available which is great in NJ winter."
• "They also have unlimited self-service vacuum for $2 and sometimes they will open it up for free - nice of them."
• "Consistently some of the best service you will find in NJ for any type of service business."
• "They offer free vacuums and nice towels to wipe your car dry after washing."

Cons:

• "Never sign up to these places, nobody will help you."
• "We took my car back to show them and the guy called us liars."
• "Service was rude, unprofessional- especially after I declined all the add ins he suggested."
• "this used to be my favorite car wash but wish i could give it 0 stars now!"
• "Three different guys tried to up sell me on services I didn't need."
• "Horrible company with poor customer service."
• "Very disappointed that they refused to accept responsibility."

Pricing and Membership

Pros:

• "Pricing is good for the membership if you use it. I use mine."
• "3-21-21 I bought the club member car wash for 22.00 month for my SUV. What a great deal."
• "No charge for great vacuum system."

Cons:

• "I requested one month of endless car washes, since I would be moving away from area. They ended charging me 2 additional months before I could stop the service."
• "They didn't tape the rear wiper arm on my Toyota 4 runner and the arm broke off... Cost me $70 dollars for a new one."
• "RUINED MY TIRE AND RIM!! Had a membership for a few years. Cancelling today."
• "I am furious with this place... today while I went for a simple car wash... suddenly there was a big bump from under my car and my vehicle went forward into the car In front of me slamming us together."
• "Came here for a oil change today advertised price $99 quoted $139 when I got to the door."
• "They also tricked me into getting a fuel injector service."
• "If you care about your car, don't come here, first brush came down hard and put a small dent in my hood."