Borden Appliance Repair Reviews Summary

Reliability

Pros:

• "So glad I have a company I can rely on in the future 😁. THANK YOU"
• "Quick to respond. Walked me through the diagnosis. Were professional throughout."
• "I really appreciated their honesty, reliability and workmanship and will definitely call them again if we are need of help."
• "Family owned with a great reputation."
• "Will definitely be using them again in the future for appliance repairs."
• "They were very communicative about everything and got things done in a timely manner."
• "Service from Andrew was professional and knowledgeable."

Cons:

• "The person who answered the phone had little customer service skills."
• "Very disappointed."
• "Clearly the worst experience I've ever had with a service company."
• "This company came highly recommended to me, and had good reviews online. Had a tech come out to look at my refrigerator recently, and was extremely disappointed!"
• "Called because my refrigerator stopped working and was told a technician would call me back soon. About six hours later I got an email saying 'parts are hard to get, call the manufacturer'."
• "I was hoping to either speak to someone or have a technician come out and take a look at my washer... I haven't received any reply."
• "Your response to my negative review was extremely patronizing."

Professionalism

Pros:

• "Andrew came to our home to check our washer after our basement was flooded for the first time in 35 + years. He was professional attired, ID himself and listened to what I had to say about the washer."
• "Andrew was very knowledgeable and forthcoming with his opinion on my oven door."
• "Andrew completed the repair in 1/2 hour. Very knowledgeable too."
• "Andrew went above and beyond in helping me with my appliance issues."
• "They were professional and gave me a 20 min out phone call."
• "Anthony was great! He’s a rock star, honest, timely, knowledgeable and a diamond in the rough."
• "Family owned and great to do business with. Highly recommend for most any appliance repair."

Cons:

• "Turns out that the technician didn't even know how to read the error code. He said it was the pump while actually it was the drain!"
• "While the workers at this company were very nice and professional, I would 100% not recommend their service."
• "Extremely overpriced. Could have purchased a brand new microwave for what they wanted for the repair."
• "Although my oven didn’t get repaired, I’d like to recognize the team for what they did. They kindly offered their most sensible advice on the matter and ultimate solution that is most beneficial for us."
• "He was the opposite - knowledgeable, informative, helpful."
• "While I would have liked them to come service my washing machine sooner, I took it as a good sign that they were busy and it aligned with the availability of other companies."
• "Definitely would not use again."

Customer Service

Pros:

• "I called this morning and was greeted professionally and courteously by the owner."
• "Will definitely recommend to others."
• "We will use this company again."
• "I've used Borden Appliance Repair twice and I'll be using them again & again. Top notch service and very knowledgeable staff."
• "Highly recommend!"
• "Definitely recommended!"
• "Great experience with Borden Appliance. Definitely will use them again and recommend them highly."

Cons:

• "I looked up New dishwashers and I saw the one I have. Saratoga Corp. Sold it to me for around 700 dollars plus installation, 3 years ago. I didn't realize until now I was way over priced by 600 dollars."
• "I am a little disappointed... well I called this morning around 10 am and it's now 6pm and have not received any calls."
• "Your response to my negative review was extremely patronizing."
• "I had an oven issue and on a short notice they made it out on time thankfully before thanksgiving."
• "This company is great. They either answer or return calls promptly."
• "I can't recommend them enough!"
• "When I called I got a nice person who answered the phone!"

Knowledge & Expertise

Pros:

• "Many people won’t even look at a Samsung, but Borden’s did!"
• "Extremely knowledgeable about our appliances, and explained issues we were having. Also, Andrew made recommendations for best appliances on the market."
• "Andrew was very knowledgeable and efficient in the repair of our ice maker and dryer."
• "Andrew was amazing with helping to get our washer working again!"
• "He impressed me with his knowledge and the care he took when pulling out the stove from the wall."
• "Andrew was honest and told us exactly what was wrong, how much it would cost, and roughly how long the repair would last."
• "Andrew was very knowledgeable with excellent customer service!"

Cons:

• "The technician came to repair the dishwasher and said that our pump had to be replaced and quoted a charge of over $440 for a Samsung dishwasher which cost only $500.00."
• "Turns out that the technician didn't even know how to read the error code. He said it was the pump while actually it was the drain!"
• "While the workers at this company were very nice and professional, I would 100% not recommend their service."
• "Extremely overpriced. Could have purchased a brand new microwave for what they wanted for the repair."
• "Although my oven didn’t get repaired, I’d like to recognize the team for what they did. They kindly offered their most sensible advice on the matter and ultimate solution that is most beneficial for us."
• "He was the opposite - knowledgeable, informative, helpful."
• "Definitely would not use again."