Sears Appliance Repair Reviews Summary

Technician Service

Pros:

• "Steven quickly diagnosed and fixed the issue, leaving my stove in perfect working condition."
• "The repair/maintenance guy comes out right as scheduled, and calls to let me know he's on the way."
• "received texts confirming appointment, repairman showed up on time."
• "THE REPAIRMAN POSSESSED ALL THE QUALITIES A PROFESSIONAL SERVICEMAN SHOULD DEMONSTRATE."
• "The Sears technicians are always pleasant and competent."
• "Our repair technician was proficient in diagnosing, and repairing our Kenmore microwave."
• "The technician was excellent. He explained the problem with our washer to my husband, gave him tips me free samples and fixed the washer during one visit."

Cons:

• "The technician didn't believe me when I told him I had added rinse aid two days ago. I was insulted!"
• "Service technician came out and determined the cooling system needed to be overhauled... now my fridge doesn't work at all."
• "Waited 3 weeks to have our refrigerator repaired. That was bad enough but it still is not cooling properly or making ice one day after the repair."
• "One rep said someone would call never did and when I call after the fix to get some type of explanation he hung up on me."
• "Each time I have call for service my appointment is canceled by the technician without notifying me."
• "The Technician... recommended we simply by a new Whirpool dryer as ours is 'unfixable'."
• "TOTALLY UNACCEPTABLE. REPAIRMAN WAS IN & OUT IN UNDER 10 MINUTES, CLAIMED THE PROBLEM WAS FIXED, BUT DID ABSOLUTELY NOTHING."

Customer Experience

Pros:

• "Extremely happy with Sears Appliance Repair."
• "Very impressed! I would give him 6 stars if I could."
• "The tech was friendly, professional, clean and even offered to install the part for my range even though he was only there to repair the microwave !!!"
• "You could see that he genuinely cared that we had a working refrigerator."
• "Mark ALWAYS provides EXCELLENT service on the 2 occasions he has come to my home."
• "I am very satisfied with the service Sears provided for my lawn mower. Particularly the service technician who knew exactly what was wrong and fixed the problem immediately."
• "I am very pleased with the repair service I received for my washer."

Cons:

• "Sears Appliance Repair Services CANNOT BE TRUSTED."
• "Terrible service. I wouldn't even give it one star."
• "I will not renew my contract with Sears."
• "I will not be purchasing from Sears again."
• "SEARS you left a bad taste in my mouth and because of this I will never deal with your company again."
• "Don't buy their products or their service. They're incompetent!"
• "I will never purchase an appliance from a company who has contracted with A&E Repair service."

Appointment Scheduling

Pros:

• "Great service. Took the call and made an appointment immediately base on opening time from the technician."
• "The second repair man came within the appointed time given to me."
• "I was able to schedule an appointment. ‘Chatting” with sales representative seemed redundant at times, nevertheless, the task was completed."