Appliance Doctor Emergency Appliance Repair Reviews Summary

Customer Service

Pros:

• "I will absolutely use Appliance Doctor again and recommend Tony without reservation."
• "Would definitely recommend Appliance Doctor for really GREAT service."
• "Narju and Chris arrived within the time frame they gave me."
• "They were professional and courteous."
• "From my initial call for service, it was a great experience!"
• "I called Appliance Doctor and spoke to Jackie, one of the most helpful, professional people I’ve talked to in a long time."
• "You get a live person when you call, a professional, knowledgeable tech arrives when promised."

Cons:

• "He charges me anyway for literally 2 seconds of 'work'."
• "If I didn’t contact them, I would have been waiting around all day for an appointment that apparently was never scheduled."
• "Twice the tech called out, on our appointment day, after I already took the day off of work."
• "They failed to show up. I booked them yesterday and they called early today to confirm they would be there. Gave me an all day window. Never showed up."
• "The girl who answers the phone sounds like a middle school kid who is unsure of herself and had no problem with them canceling."
• "The girls in the office may be the most unpleasant group to deal with."
• "The girls in the office seem very nice but the again the service repair man does not actually let you know if you have an electrical problem."

Technical Expertise

Pros:

• "The technician showed up on time, diagnosed the problem, and performed the repair, all within 20 minutes."
• "He quickly identified the problem, which thankfully was super simple so he was able to complete the repair."
• "He did all this with a friendly and helpful attitude."
• "Tony, thank you for being so helpful and washer and dryers running beautifully!"
• "He returned a few days later to do the repair and was able to finish quickly."
• "Tony returned following week figured out the issue and charged only for the one part."
• "Tony shows up and was professional and thorough and diagnosed it as a bad switch..not the control board that leon had misdiagnosed."

Cons:

• "He came three times the repairman. First it was the motor. And didn't check anything else out part came in a couple days later."
• "After an hour, the dishwasher still didn't work. He said he had the wrong part and would need to order something different."
• "The tech they sent out misdiagnosed the problem, cost me 2 weeks with no freezer, $380 dollars."
• "Called for repair on my washer. Diagnosed issue, then ordered parts. Upon return (over a week later) stated that new part was defective."
• "The technician never took anything apart or did any type of testing. Basically, he came to collect the service fee."
• "Your tech, without ever putting even ONE HAND on the machine told me it was the 'mother board'."
• "The second repairman they sent couldn't find it either, so I showed it to him. He kept yelling 'it's the tub' and told me to call GE."

Professionalism

Pros:

• "Alton was nice (and wearing a mask), he checked out the dishwasher really quickly."
• "Showed up when he said he would."
• "We have used Appliance Doctor a few times and its always a great experience."
• "The technician was very nice and knowledgeable."
• "Technician was very knowledgeable."
• "The technician arrived within the designated time frame and was very friendly and knowledgeable."
• "The technician (Donovan) arrived on time and worked quickly & efficiently and repaired our range in less than an hour."

Cons:

• "WORST. COMPANY. EVER!!! If I could give 0 stars I would!"
• "They are SCAMMERS!!"
• "I feel like this company is a rip off."
• "The other girls in the office, esp Chantel were extremely rude and unprofessional."
• "Stay as far away as possible."
• "This company is a total mess... That is called FRAUD."
• "Scam. Scam. Scam. Scam. Scam. Not to be trusted."

Reliability

Pros:

• "Tony called and gave me a 3 hour arrival window, he arrived promptly and set to work."
• "The repairman was incredibly nice, professional and knowledgeable and had my dryer fixed in less than 1/2 hour."
• "I spoke with Patty and she was extremely polite and knowledgeable."
• "Technician was great. Professional, knowledgeable and thorough."
• "We've used them before for when our dishwasher clogged. They were out quickly and fixed the problem quickly."
• "My technician was prompt, incredibly professional, informative and didn’t mind my crazy dogs."
• "I am always greeted in a friendly and professional manner when calling to request an appointment."