New Providence Hand Car Wash Reviews Summary

Quality of Service

Pros:

• "The car was immaculate. Both the interior and exterior were perfect."
• "Wonderful experience. Thought I had swirls. They made the car look brand new."
• "Steve and his team did a masterful job making it look as if the car was brand new."
• "The results exceeded our expectations."
• "Car genuinely felt brand new, inside and out."
• "They really pay attention to detail to the point that you don’t have to wipe down leftover water spots."
• "The detailing process was very thorough, and they took the time to clean every nook and cranny of my car."

Cons:

• "I’m shocked at how terrible this experience was."
• "The seats were soaking wet. My backside was very wet by the time I drove home."
• "The car was not ready and they obviously hadn’t started cleaning it until a short time earlier."
• "Corroded window label icons and other metallic interior markings."
• "Cuts and scrapes on the back seat upholstery."
• "Car is ultimately cleaner and yet in worse condition due to damage."
• "Paid close to $400 and they cleaned the interior, but did not touch the exterior of the car."

Customer Service

Pros:

• "Steve and Sheldon are great!!! Very professional and informative."
• "I loved the professionalism and the prompt service."
• "Sheldon showed me everything they were going to do to clean the car and made the process super simple."
• "The staff is friendly and knowledgeable."
• "Steve took time to explain his recommendations based on what he saw, and was crystal clear on the process, pricing, and results before beginning the work."
• "Steve and Sheldon were a pleasure to deal with, providing a quality and dependable experience from start to finish."
• "Very professional, enthusiastic staff. It was worth driving the extra distance and worth every penny."

Cons:

• "I have had the worse customer service experience."
• "Worst experience I had today at the car wash."
• "Worst car wash I have ever been to rude owner and the prices are ridiculous your better off going to the Summit Car Wash because this place is the worst."
• "I then spoke to Steve and he was not trying to hear anything and not once corrected his employee."
• "Attendant was very rude when I got there."
• "Cold customer service."
• "I was going to visit this place but after reading this responses to customers I will not and will not recommend anyone to."

Value for Money

Pros:

• "Hands down, New Providence Hand Car Wash is worth every dollar spent."
• "Their service is worth every penny they charge and more."
• "It's a bit pricey but you only get what you paid for. And that's showroom look each and every time!"
• "You get what you pay for - and we will definitely be back!"
• "Definitely worth every penny."
• "Price definitely worth it especially compared to many places I shopped around at for detailing."
• "Highly recommend and it’s definitely worth it!"

Cons:

• "That's a problem because the price has increased 3x for my truck, which I had brought only to NP Hand car wash since I bought it new. $50 --> $60 --> $70."
• "The cleaning wasn’t cheap either."
• "Although wait times are longer than your typical and more expensive than your average car wash."
• "So, for the Time and Money you spend over here, you would expect a lot better service and quality! ... it was not really worth it."
• "Person at car wash asked me 250 dollars money for the same. Not going back to this car wash ever again."
• "For just the outside it cost $60 and took about 1 ½ hrs."
• "Paid close to $400 and they cleaned the interior, but did not touch the exterior of the car."