Outback Steakhouse Reviews Summary

Category: Steak house Bensalem, Pennsylvania

Address: 3240 Tillman Dr, Bensalem, PA 19020, USA

Phone: +12156338228

Rating: 4.1
based on 295 reviews.

Food Quality

Pros:

  • "Everything was excellent. Pork was well cooked extremely tender and not the least bit dry."
  • "The food was also great just what I expected and no surprises."
  • "Absolutely amazing Dinner. Food was delicious."
  • "The food was very good."
  • "The food was great."
  • "The food was incredible as usual."
  • "Food - terrific."

Cons:

  • "Came in mother's day... the shrimp was overcooked."
  • "We ordered 8 sirloins for a coworker's birthday lunch (medium well) for carryout and this is what we got. Burnt, dry and under seasoned!"
  • "Blooming onion was burnt, steak was room temp and had no flavor."
  • "Steak was completely dry, and there were raw pieces of potato in the mash potatoes."
  • "The bloomin' onion used to be a tried and true appetizer, but what I received wasn't a golden, crispy, flaky treat; it was a soggy, greasy brown lump."
  • "Blooming onion was sadly a disappointment. A section of it was shrunken and most of it was burnt."
  • "I ordered the macaroni and cheese balls, took one bite and they were still frozen on the inside."

Service

Pros:

  • "We were seated immediately, a server was at our table immediately, server stopped many times to make sure we were OK & if we needed anything."
  • "Delicious meal! Jonathan, our server, did a very good job, considering how busy a night it was."
  • "Best experience I had in a long time... I received excellent service by a server named Jonathan."
  • "Our server (Joan) was very attentive to our needs and knew what we needed before we asked for it."
  • "Friendly service, a relaxed atmosphere, perfect location near Parx casino and Marriott hotel."
  • "We were seated right away, and the service was great. Food was very good too, and coffee was fresh."
  • "Tanya the manager always makes us feel like family and takes the time to make sure our experience is exceptional."

Cons:

  • "Service was awful. First 'backed up kitchen' turned to 'lost ticket' in kitchen."
  • "Getting our food took way too long. It was a 45 min wait after we placed our order."
  • "But waiter Darius was absolutely horrible. Could not even get a refill or the check."
  • "Service took FOREVER."
  • "Not a place to take your kids... service was terrible and the food took forever!"
  • "The girl that took over the bar was USELESS!!!!!"
  • "The worker running out orders was yelling at customers waiting to pick up their food."

Cleanliness & Atmosphere

Pros:

  • "The restaurant is very clean, the ambiance is cozy and comfortable."
  • "Hands down the most well put together restaurant team!"
  • "They made us feel very welcome and comfortable."
  • "The atmosphere was pleasant and welcoming and the restaurant and bathrooms were very clean."
  • "Always a pleasant experience at the Bensalem Outback."
  • "This is the best Outback location we have ever visited!"
  • "We loved our time at the Outback - Bensalem!! From the hostess to the server, the exemplary customer service was impeccable!"

Cons:

  • "The condition of the restaurant was unacceptable. There were napkins, straw wrappers and other debris all over the floor."
  • "A cavernous open wood interior makes for a lot of noise, being difficult to carry on conversation."
  • "Atmosphere seemed dated."
  • "The table was dirty when we were seated and there was a hair hanging from the light fixture above my table."
  • "Hostess was very slow... Store looked run down. Varnish peeling off tables. Tape holding booth seat together."
  • "The food was amazing but cleanliness could be improved. Our booth was sticky and the steak knives had food particles/spots on it from the previous use."
  • "The worst part management even admits that the stakes lately have been full of gristle and inedible."

Management & Staff

Pros:

  • "Tina is an exceptional manager and made our dining experience so pleasant!"
  • "I highly recommend this location. I guarantee you'll get the amazing experience that I get every time I walk through those doors!!!"
  • "As always food and atmosphere were great but our server SHANE was wonderful."
  • "Tanya the manager always makes us feel like family and takes the time to make sure our experience is exceptional."
  • "Both our server, Rose, and the manager, Jenny, were very attentive and personable."
  • "Rodney, our server is a genuine kind human being. My toddler was hangry & had a meltdown & he quickly attended to his needs."
  • "Ashley was our server, and it was the best experience we have had while dining at this location."

Cons:

  • "This place needs a better manager."
  • "The server was good and couldn't apologize enough but the others host were standing around on phones."
  • "Utensils dirty still have some dirty food left on top the knife. Service late bunch of people stand around talking no one come to our table ask us what we want to drink."
  • "The worker running out orders was yelling at customers waiting to pick up their food."
  • "The Asian manager almost encourages her chit chatting leaving the place running like hell."
  • "Server was nice but everything else was a mess. 15 minute wait with a reservation because they're understaffed."
  • "Poorly run store needs corporate assistance immediately. Bad for brand. Manager lies to customers."

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