Texas Roadhouse Reviews Summary

Atmosphere

Pros:

• "Atmosphere is rustic with country music and Southwestern decor."
• "Atmosphere is what a Roadhouse should be."
• "Prices are easily affordable and great atmosphere."
• "Great atmosphere and very helpful staff."
• "Perfect example of a chain restaurant done right."
• "The atmosphere was great as well."
• "The atmosphere is fun and lively."

Cons:

• "Loud crowded and uncomfortable seating, I dont understand why this place is so popular."
• "Sometimes I feel the atmosphere is a little too stimulating."
• "Lots of kids/babies, young crowd generally loud. A tightness with seating (A busy go go go feeling)."
• "The whole place kinda smells like they never change their mop heads and or water."
• "Place was packed, loud and a little warm."
• "A very festive and almost rowdy atmosphere. A great place if you're looking for a good time."
• "The atmosphere is family friendly."

Service

Pros:

• "Our waitstaff Hollie was super pleasant, accurate with her service."
• "The service was top notch. Sweet and personable waitress was very accommodating and helpful."
• "The service was excellent, even though the restaurant was very busy."
• "They're always on point and runs like a well oiled machine."
• "Service was fast and excellent. The server was very accommodating and kind to my children."
• "The entire staff was friendly, professional and courteous."
• "Service was prompt and efficient."

Cons:

• "Basically had to run a gauntlet of people waiting for seats to get out."
• "Waitress was horrible."
• "Horrible customer service with seating."
• "Employees wiping the seat cushions down with the same cloth they're using to clean the surfaces of the tables."
• "Waiter was rude... when he did show up!"
• "She never came to the table to ask us how everything was."
• "Unbelievably bad service."

Food Quality

Pros:

• "The food is always great."
• "The food was tasty."
• "This is the place to go if you are looking for steak. Affordable and always cooked right."
• "Steaks all melt in your mouth."
• "The food is outstanding, everything is fresh and delicious."
• "Everything was cooked to perfection."
• "The food was amazing!"

Cons:

• "I was then served an undercooked Onion Bloom."
• "Our rolls came out cold and we had to send them back and get hot ones."
• "The food was tasty but they got my steak completely wrong."
• "This time I ordered fish and chips and the fish was so burnt it crumbled."
• "Not one plate was hot... the bacon looked old and the cheese was just out the refrigerator."
• "My steak was literally all tendon."
• "The ribs was dry and burned the meat was almost well done."

Management

Pros:

• "The management far exceeds any restaurant in the Dickson City/Scranton area."
• "Management is even proactive in correcting an issue with a meal."
• "Management should be proud of the staff and this property."
• "The manager was present which was nice."
• "The manager Connor is an extremely nice young man! 10 out of 10 highly recommend."
• "The manager also does a great job with the customers."
• "All of the staff was wonderful especially the manager!"