Texas Roadhouse Reviews Summary

Service

Pros:

• "Our waitress Mahogani was wonderful! Her service was super friendly and welcoming."
• "The server was very accommodating returning to the table often to check on our needs."
• "Had an outstanding server named Gina."
• "Phil was more than awesome! Knew his drinks, got the order right and very attentive and detailed."
• "Our server, Ariana, was fabulous!"
• "Service was fantastic!"
• "Our server Nicole was so sweet and attentive to our needs."

Cons:

• "Manager was real smug didn't seem to care that our food was undercooked not apologetic at all."
• "Asked for a manager, told they were unavailable."
• "Manager Cynthia is rude and nasty."
• "Often times we couldn't find our waitress or were over looked by her."
• "The waitress wasn't the most attentive either."
• "Took over ten minutes for waitress to even come to our table to take our drink order."
• "Waitress forgot one of our appetizer orders."

Food Quality

Pros:

• "Good fresh food."
• "The green beans were cooked with bacon and onion in this gravy and it was so good."
• "Hand cut steaks is also something you don’t want to miss out!"
• "The quality of the food was outstanding."
• "The food is always good."
• "Food was delish and the drinks were amazing!"
• "The food was awesome."

Cons:

• "It wasnt the best experience, I've been there before and I've enjoyed my meal completely, but this time it was disappointing."
• "The ribs were smoked with something that tasted like burnt wood and were completely dried out."
• "First time here, the hostess is not very verbal unless you're of her ‘color’ the food was horrible not only was it wrong but two of our meals came out uncooked!!!"
• "Food was burnt."
• "Extra soggy bacon on the cheeseburger that was over cooked."
• "Both our steaks were under cooked and under seasoned."
• "The steak initially was undercooked."

Atmosphere

Pros:

• "The atmosphere is traditional BBQ."
• "Absolutely an amazing experience. Came here for the food. Stayed for the Texas lifestyle."
• "Like the atmosphere like when the waiters line dance bringing a little Texas to Poughkeepsie."
• "Never disappointing! Have been many times with my family and all of the food is awesome and prices are very reasonable. we have never left hungry or dissatisfied and it is always a very good atmosphere."
• "The atmosphere was what you would expect from a Texas Roadhouse."
• "The atmosphere was awesome."
• "The atmosphere is great."

Cons:

• "The music was a bit louder than I would have liked."
• "Very noisy!, food was so-so, they aimed to low priced menu, so you get what you pay."
• "There seemed to be an issue with flies at tables."
• "It was the most uncomfortable seating ever!"
• "Very loud in the restaurant our waitress and the hostess both apologized for how noisy it was."
• "But it's so obnoxiously loud in there."
• "My only complaint was how incredibly loud it was."