Outback Steakhouse Reviews Summary

Category: Steak house

Address: 901 Rte 73 S, Marlton, NJ 08053, USA

Phone: +18569830921

Rating: 4.2
based on 273 reviews.

Food Quality

Pros:

  • "Steaks come out perfectly every time."
  • "Bloomin' onion and iced tea always good."
  • "The food was promptly served and prepared to perfection, leaving us with no complaints."
  • "The food here is great everything is made fresh I love the food."
  • "The rib-eye steak was flavorful and delicious!"
  • "The food was amazing."
  • "Everything was hot, tender, juicy and nicely seasoned."

Cons:

  • "However the mashed potatoes were terrible. Should have got the baked potato."
  • "The steak was full of gristle. It was way overpriced."
  • "Steaks were good but blooming chicken was dry and did not look like the picture."
  • "Blooming onion was very bland, without the normal spices. The steak was small and also without flavor."
  • "The food was overcooked yet cold."
  • "Food disgusting. Inedible. Steak was crunchy on the outside and straight up raw on the inside."
  • "Food below par and cooked terrible Asparagus was hard."

Service

Pros:

  • "We had a lovely family meal and Sherri helped to make it so nice."
  • "Our waitress Melissa was awesome. It was busy but we called ahead and actually got seated pretty quickly the whole staff we encountered was very polite and happy."
  • "Because of Kristy, the Marlton, NJ manager, Papi and I have our weekly date night at her location."
  • "Met the manager. He was excellent as well very nice."
  • "Corey our server was so attentive and pleasant that I asked him if I could leave a review."
  • "Amazing AMAZING service! Would definitely dine with this location again!"
  • "Our server, Patrick M., was so attentive to our every need and made our experience spectacular."

Cons:

  • "Look around, see how filthy the floors are! Notice your staff milling around in a cluster in the rear of the store while your customers are ignored."
  • "Waitress had a bored unprofessional attitude as if she didn't want to be there, no management in sight."
  • "We DID have a conversation with 'the manager' and I was embarrassed......for the manager....who seemed to have no idea what was going on in her own store."
  • "No manager was brought over nor inquired about our situation."
  • "The waiter was nice... But stretched too thin, too many tables, couldn't be good cuz he couldn't be everywhere."
  • "Food was good service bad to non existence our server came to table twice once for order once to leave check."
  • "We waited with no service for 15 minutes."

Management

Pros:

  • "Kristy listened and shared that she was tracking on the hostess and was simultaneously appreciative of and apologized for our experience."
  • "The customer service was outstanding. The manager as well as Stefanie were sincerely apologetic."
  • "The staff, from the greeters to the waiter and management, were incredibly accommodating and provided excellent customer service throughout."
  • "The owner/proprietor/franchise owner Tom Mayberry, personally came to out to our table to profusely apologize."
  • "I am optimistic that with Alla as the manager she will continue to drive the customer service metric higher and maintain a well balanced team between the front and back."
  • "Josh free manager of marlton new jersey outback steak house, good at what he does, amazing mannerisms, good service, takes care of his people."
  • "I would recommend Josh for a managerial position at this location because he has great insight on how the operation should run and already manages a large amount of tables."

Cons:

  • "We DID have a conversation with 'the manager' and I was embarrassed......for the manager....who seemed to have no idea what was going on in her own store."
  • "No manager was brought over nor inquired about our situation."
  • "I did call later and had to talk to 3 different employees which was annoying."
  • "It’s disappointing that a steakhouse can’t cook a steak to the requested temperature."
  • "Was very disturbed by lack of covid precautions."
  • "The server and manager were both extremely nice and apologetic about the steak being very clearly over cooked but... they didn’t even take off a single dollar for the inconvenience."
  • "Manager never came to our table."

Atmosphere

Pros:

  • "It was packed when we came in at 6 pm for dinner but we are happy with our decision to dine here tonight."
  • "If you want an amazing dining experience, go to Outback in Marlton! The food was delicious (shout out to the kitchen!) and the service was even better."
  • "The atmosphere is generally positive. I love eating here, even though the service isn't the fastest."
  • "The atmosphere around me was very calm and I loved the burger."
  • "The atmosphere was warm and welcoming, making it a delightful dining experience for everyone."
  • "We had an awesome time for date night."
  • "The food was wonderful. Roxy at the bar section is amazing."

Cons:

  • "Look around, see how filthy the floors are! Notice your staff milling around in a cluster in the rear of the store while your customers are ignored."
  • "Just wasn’t the Outback I remember. Bloomin Onion was first smaller than it used to be and second very greasy."
  • "Everything was super greasy, floor had a film."
  • "The prime rib looked tired. It was lukewarm at best."
  • "This place get worse each time we are in, we kept giving it another chance, this was last one."
  • "Seriously, this place is a joke...a sad, sad parody of what a restaurant should be."
  • "Just super disappointing. Do not go here, they clearly do whatever they want and don’t care about their customers."

Price

Pros:

  • "Positives, they comped a large portion of the bill, and gave us desert."
  • "The three cheese steak dip is amazing! The Boozy cherry limeade is my new go to drink."
  • "Oh and I love the Boozy Cherry limeade cocktail for $7.00. It has a smooth refreshing taste!"
  • "The Victoria's filet was amazing! My tastebuds exploded in delight."
  • "The food was really tasty and I liked mixing my mule with the strawberry lemonade."
  • "We enjoyed our dinner and had a wonderful server. So I guess they are back in our good graces."
  • "The food is always great here."

Cons:

  • "The steak was full of gristle. It was way overpriced."
  • "They don't tell you everything is an up charge pictures on menus don't match pricing misleading."
  • "The only issue I have is that it was about $2.50 more than the steak dinner? Odd right?"
  • "What waste of money (too expensive) and time. For sure won’t be back there."
  • "To spend 80 bucks on curbside pickup and get shorted on content on two meals is ignorant and downright CHEAP."
  • "Where’s my change? I know it seems petty but after a very disappointing dinner at least I could have gotten my change back."
  • "Very disappointed our service was horrible steak tough over cooked by far lobster tails tiny very tiny server was invisible."

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