Best Buy Reviews Summary

Customer Service

Pros:

• "The mobile manager Chris and Assistant Manager Ryan always help me out with all my different tech questions and purchases."
• "James from geek squad took care of me. He went above and beyond with answering all my questions."
• "Very friendly and very patient staff."
• "I'm an extremely happy customer of yours now thank you."
• "Clean, well laid out merchandise and helpful staff available to assist."
• "Our two delivery guys were great. They installed the tv, made sure we understood everything and took all the garbage with them."
• "An amazing employee named Berto... literally went above and beyond to help me."

Cons:

• "The Best Buy Store Manager was very indifferent and didn't take any ownership."
• "The workers were walking around acting like I didn’t exist."
• "Nobody seemed to know anything except the guy at the front who could have helped but he has to stay at the front."
• "Completely understaffed. Maybe through no fault of their own."
• "I asked for assistance at least three times and was scoffed at, while other customers were catered to, even though I was there first."
• "The attitudes of the sales people is basically conveying to the customers that they could care less."
• "The worst customer service experience I have ever had."

Product Availability and Stock

Pros:

• "Got a great buy on a 4K TV and the price was only a little over my budget."
• "Getting free delivery on larger items is fantastic, and they seem to keep their stock up to date on the website."
• "They were awesome. I purchased the wrong Go Pro without realizing it, my son suggested I go back, and it was a simple process to return the one I had bought earlier that day."
• "Open box deals are always a plus and in good shape too."
• "The product I wanted was not in store but was shipped free of charge and delivered next day."
• "We got a washer and dryer for a great 👍🏾 price (LG)."
• "Stopped by to look at new TV and the sales associate was so friendly is very helpful. I ended up buying the Sony 65” 950 series and also a Sony surround sound."

Cons:

• "Then best buy sold me an iPad that came with the wrong charger."
• "They were out of stock of a lot of electronics including the iPad I wanted."
• "Too many products (phone chargers, phone charger cords, etc.) missing from stock."
• "It's not in stock if it's not on the floor."
• "Items they have on display that you can test they don't have in stock, and items in stock aren't on display to listen to."
• "Went to the store for an item, they were out of stock."
• "Every time I go there looking for something, they don't have it in stock."

Store Experience

Pros:

• "Best buy is a very clean and quiet store."
• "Best of all the Best Buy stores I've ever been to. The store is organized, clean, and staffed well."
• "This store has the most items in stock and organized in store as to be able to shop and find what you're looking for."
• "Good store for electronics."
• "Nice, bright, clean store. I equate an establishment with the cleanliness of it's restrooms. Best Buy's restrooms are also bright & clean."
• "Great store equipped with an abundance of tech and gadgets!"
• "Nice big box store with plenty to explore for anyone interested in any type of technology or electronics."

Cons:

• "All the workers are just chatting with each other."
• "Fairly empty looks as if it needed new inventory."
• "There was a cart filled with trash and refuse overflowing outside the entrance."
• "No inventory and no customer service."
• "I hate being followed around by store associates and being annoyed during my shopping experience."
• "The lavoratory was Clean, well supplied,, even the paper dispenser for the seat."
• "The store is overpriced."