Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food is usually fresh, and made to order."
• "Spicy and yummy burrito bowl, really liked it."
• "The food is always cooked very well, the employees always give good proportions and they always made the food quickly."
• "Everything tastes fresh and not prepackaged."
• "The food is always hot, fresh and addictive."
• "One of the best burritos I've had at Chipotle."
• "The Chicken Burrito bowl which was tasty."

Cons:

• "The food is always dried out while the guacamole is turning brown."
• "This place never has anything in stock. For last 3 times I have been here, they have been consistently out of vegetables."
• "every single time I go here the chips are always stale."
• "if I go too early they serve brown guacamole."
• "The food is just disgusting here."
• "The guacamole was also horrible… It was browning and did not seem fresh at all, we didn’t end up eating it."
• "the steak was dry it was not seasoned well."

Customer Service

Pros:

• "The restaurant has been clean every time I have visited."
• "Amazing! The manager Devin reminded me that they should never run out of guacamole!"
• "We will definitely keep this store in mind for future catering orders."
• "I had a great catering experience this weekend with the Sicklerville store."
• "The staff is nice, and so far the food has been good."
• "Great service. No complaints whatsoever."
• "Staff was friendly and positive too."

Cons:

• "This location sucks half the employees there are miserable."
• "This is hands down the worst Chipotle in south Jersey. I have placed an online order 3 times here and EVERY time the order has been incorrect in some way."
• "The customer service…welp 😑."
• "No excuse. Makes me wonder if the long wait is just from untrained, lazy workers."
• "Explained I have allergies, had to ask the guy 3 times to change his gloves."
• "The staff is super rude and super miserable they seem like they don't like their jobs."
• "The workers were really rude to their customers."

Cleanliness

Pros:

• "Good clean place for real food."
• "The kitchen always looks clean."
• "I love this place the food is great and you can't ask for faster service."

Cons:

• "Floors needed to be clean and so did the tables."
• "To top this off the tables were disgusting."
• "Went into this Chipotle(Sicklerville NJ) with my family to place an order and immediately walked out after observing how dirty and unsanitary the dining area was."
• "The tables, floors and chairs were dirty and in disarray."
• "Food all over the floor and the cleanliness of the place…yikes."
• "Bathroom was very disgusting with urine everywhere."
• "Every time I visit the place its so messy."

Order Accuracy

Pros:

• "Out of all the Chipotle’s I have been to this one is by far the best."

Cons:

• "Ordered through DoorDash and they completely jacked up my order not giving me items I paid for."
• "Out of sour cream, out of the pork meat, out of peco, out of chips."
• "I placed an order online they could have called and informed me that they had nothing!"
• "They get my order wrong EVERY SINGLE TIME without fail."
• "I ordered burrito BOWL and received a burrito."
• "I can’t remember if it’s the fourth or fifth time, that they only gave me ONE taco while I CLEARLY ORDERED TWO."
• "They always forget the dressing for the salad."

Management and Staff Training

Pros:

• "Everyone is very accommodating when it comes to anything (seriously)."
• "Great visit. Ordering was super easy."
• "I forgot the burrito makers name but he was very professional and on point with his recommendations on how much rice, extras to add etc."

Cons:

• "During Covid this place was a mess and was getting everything wrong and giving small portions, now it doesn’t even seem like the same place! The bowls are packed."
• "The manager is arrogant and says this isn't his real job."
• "Management needs to step up and fix these issues."
• "Please please please train your staff the seriousness of allergies."
• "The staff was overwhelmed due to mobile orders, but they should be better organized on their processing of the orders."
• "The staff are very nice but clearly need training and better management."
• "READ THE ONE STAR REVIEWS NEW MANAGEMENT & STAFF ARE NEEDED."