"However this location in Warrington is great, I've never been dissatisfied and the staff always seems to be in a good mood."
"Staff are very friendly, professional and accommodating."
"In the end, this Chipotle is fine if you're in an emergency! :)"
"While some of the employees are pleasant and appreciative."
"The staff were doing their best. My only complaint is with the ordering."
"This new Chipotle by the Aspen Dentist has the best workers working here."
"Zach and the other employees were friendly and patient."
Cons:
"I don’t know who is the management there but it is Awful."
"The manager this time was behind the counter. He glanced at me not once, twice, but, three times and never helped me."
"The employees at this location have NO sense of urgency, over 30 ppl in the store, many waiting over an hour in store for pick up."
"There was clearly no manager giving direction, no communication to customers and they were understaffed."
"The servers here are angry, bitter."
"The staff couldn't act any more annoyed or hurried if they tried."
"The workers look uncaring."
Service and Ordering Process
Pros:
"Stopped for lunch and found myself in a busy line almost out the door! Everyone was social distancing and line moved super fast, manager on grill was very friendly and excited to see everyone as they passed through, even from a distance behind the counter."
"I place my orders clearly and politely, and haven't had any issues with accuracy."
Cons:
"Very bad service of this people don’t buy from these people they are cheater I ordered burrito bowl they gave me full rice no fajitas not at all single veggies."
"Customer service is terrible here they take five minutes to even acknowledge you are in line to order."
"You cannot walk in and order. You have to order online."
"The employees at this location have NO sense of urgency, over 30 ppl in the store, many waiting over an hour in store for pick up."
"5 employees all standing around and no other customer was in the store and I was told they were 'short staffed' and I had to order online."
"Ordered for 2:30 pickup but they didn’t start making it until 2:45 at my request then after that they quickly made them and forgot the salsa in one of the three bowls."
"I placed a mobile order and they were 20 min late from the estimated time."
Food Quality
Pros:
"His bowl is huge overflowing."
"The food here has been consistently enjoyable."
"The food was the same it is every time and at every location."
Cons:
"The chicken was burnt and their chips were stale and soggy."
"The preparation area was riddled with an array of dropped toppings."
"The 3 bowls I received had the portion amount for 9 year olds."
"The rice was over cooked and mushy, the chicken was burnt and dry, and the bowls were overall put together horribly."
"I happened to discover a piece of pork in it - I had ordered sofritas...it's supposed to be vegan!!"
"The chicken was a bit on the cold side and we experienced many fatty pieces."
"All 3 had burnt charred Chicken."
Cleanliness and Atmosphere
Pros:
"This was probably the nicest one I have been to. Very clean."
"The restaurant itself appears clean and well run."
Cons:
"The place is a mess."
"Place was too dirty really disgusting."
"While inside I noticed food and trash all over floors and tables."
"The tables were notably dirty, with visible food remnants from previous patrons left unattended."
"Many tables needed to be wiped."
"Trash was scattered everywhere."
"The cleanliness of the restaurant left much to be desired."