Roc N Ramen Reviews Summary

Service

Pros:

• "Great service as well! My fiancé and I will deff be back."
• "Customer service was great this time around!"
• "The person that took our order was very friendly, attentive and funny."
• "Service was great, they cleaned table between customers."
• "The staff was very pleasant, attentive, and helpful with menu recommendations."
• "Staff is really friendly, food was really good and they had a really great presentation."
• "The staff is awesome, the owner is chill and the chef is amazing."

Cons:

• "You order/pay bill and tip for food using a QR code. If you have any questions, you better hunt down someone before you order."
• "We shouldn't have to ask you repeatedly where our drinks are."
• "The service was horrible."
• "Service here is trash. Our waiter had a DISGUSTING attitude and just dropped our food on the table like if we were animals."
• "Service wasn’t up to par and I ended up tipping $10 still."
• "Service is still slow. I can never make eye contact with the waiter."
• "The food was good but the service sucked. I’m not inclined to go again."

Food Quality

Pros:

• "Both ramen dishes were delicious we were full & felt like we needed to order again that's how great the food tasted."
• "Absolutely delicious! Had ramen for the first time and truly enjoyed it."
• "Food was AMAZING."
• "The Ramen is delicious! The flavor is rich but not too overwhelming. Just the perfect amount. Each ingredient shines in its own way."
• "The portions are awesome and filling!"
• "The curry oxtail ramen and the jerk chicken ramen saved the day. The oxtail meat was falling off of the bone and seasoned perfectly."
• "The food here pleases my taste buds to the next level."

Cons:

• "All of our ramens were EXTREMELY over seasoned."
• "Do not waste your time and hard-earned money on this place."
• "The food ended up being cold, lacked flavor, and was a small portion."
• "The food was overpriced by about 2x."
• "The food arrived refrigerator-cold and worst of all the veggie Ram dish was MISSING."
• "The Shoyu Ramen was bland and wasn’t to our liking."
• "The food looks amazing but the taste was off."

Ambiance

Pros:

• "The music sets the tone and ambiance for the restaurant followed by the food."
• "I gotta say, you’ll love Roc N Ramen. From the bells for signaling how great your meal is to the reggae beats playing throughout your meal."
• "It's a really charming restaurant, I highly recommend it!"
• "Great atmosphere & delicious food."
• "Fun atmosphere and always love the music! It's not your typical food establishment and that's what I love."
• "The atmosphere at Roc N Ramen was great. What a great fusion - Caribbean and Asian."
• "Atmosphere was calm and inviting; ordering process was seamless; staff was extremely friendly and attentive."

Cons:

• "But a huge disadvantage is the screaming music that makes you unable to enjoy your meal."
• "A huge disadvantage is the screaming music that makes you unable to enjoy your meal."
• "The restaurant is small so be prepared for that."
• "It's not a large restaurant and there were not a lot of people in it - still waited an hour."
• "The vibe is not super inviting."
• "The place its self need a little updating (new tables, chairs, wall color, lighting etc,)"
• "Place seem cool on google but honestly it’s kind of a dump."

Ordering Process

Pros:

• "What a great twist for ramen. You order from a QR code and complete payment all in one as well."
• "You sit down and order everything via your phone and can even pre pay which I didn’t mind."
• "The fact that you order and pay for your food upfront after scanning a QR Code is a big plus for me and is a unique take on the restaurant experience."
• "Order meal via web menu having scanned their QR code if dining in."
• "Quality food great menu it was a little odd going there for my first time and learning that you have to scan and pay for everything via your phone instead of talking to a waiter like in a normal restaurant. But once I got it down works perfectly the food was amazing."