Weis Markets Reviews Summary

Store Layout and Cleanliness

Pros:

• "One of the cleanest overall stores I have ever been too!"
• "Very good health food section, wine and beer also good, nice variety of foods, clean wide aisles, easy parking."
• "Always clean and always has what I need with good prices."
• "This new location is a big upgrade."
• "Nice, roomy, well lit store."
• "This store is great! Very spacious. Bigger aisles."
• "Very clean with a super friendly and efficient staff."

Cons:

• "What a dump. This place has always been weird, I usually avoid it."
• "The concrete store floor is awful. It has cracks and is discolored."
• "This Weis location is outdated in terms of layout, and quite cramped in certain areas of the store."
• "This is a weis that should be renovated or closed. Dark, dreary, depressing. Dirty and dingy."
• "The whole store is dirty smelling and looking."
• "This place is a little run down, but they're building a new Weis market at the other end of Westgate Wall where BonTon used to be."
• "The restroom was not well maintained, and you would think in this day and age of health risk's that it would be more important to keep it clean."

Customer Service

Pros:

• "The staff are super friendly and helpful (I am disabled and require assistance at times)."
• "The cashiers go out of their way to help customers have a good shopping experience."
• "Helpful employees."
• "The staff are very nice especially the manager Eric is very nice and very helpful."
• "Customer service is super. Everyone is friendly and helpful."
• "All the ladies behind that counter are friendly, helpful, courteous and professional."
• "The staff here was very helpful. They didn’t hesitate to stop what they were doing and ask us if we needed help."

Cons:

• "Worst company to work for. Managers offer no support for their employees they allow customers to berate employees and do nothing to help or support the employee."
• "Daytime employees seem to stand around a lot and chit chat, never really a manager around especially at night."
• "Beautiful building, unfortunately the young lady in the Deli counter is dismissive and very rude."
• "The manager gave me a hard time because HIS self checkout didn't work properly!!!"
• "Employees including the store manager are rude not to mention my significant other was African American and the employees were American."
• "Staff was difficult to work with as they did not seem to care for helping customers."
• "Dont EVER apply here because the hire manager tells you they will call you on a specific date and when you follow up afterwards people at the customer service were so rude."

Product Selection and Quality

Pros:

• "Weis's is the best in the area. Well stocked shelves, great selection of food and drink."
• "Generics of brand names are generally good choices."
• "They also have a new salad bar with lots of choices for lunch or dinner!"
• "Best prices and quality and selection of food and other items."
• "This Weis has some of the best baked goods in the entire Lehigh Valley."
• "ALL of their food looks absolutely fresh and a lot of healthy options for those need!"
• "There were a wide variety of baked goods such as desserts and breads."

Cons:

• "Selection at this Weis is not as large as many other local grocery stores or supermarkets."
• "Their produce goes bad as soon as you buy it."
• "Prices are way too high to begin with and even if you go in there to shop the sale prices whatever's on sale is always out of stock."
• "I find that the produce isn't very fresh and not much variety, it seems mostly pre-packaged."
• "The food we bought from there that was store brand has been getting moldy before the expiration date on the packaging."
• "Clearly no one monitors the “fresh” section."
• "Moldy “fresh” food. Provided to an employee who brought it up to customer service."

Pricing and Rewards

Pros:

• "You get rewards for shopping 1 point for every dollar spent and with that you get discount gas ⛽️ or free milk, eggs etc."
• "A bonus of shopping there is getting money off of gas at Weis or Sunoco when you use your Weis Club Card! A huge bonus."
• "Gas point program is good!"
• "While Weis is usually the highest priced big box grocery store, if you shop smart and compare things and not buy impulsively, you can make out."
• "I like going to the Weis on Schoenersville Road. It's a little pricey but then there's things that I can find there, cheaper than going to Walmart or any other store."
• "Items are typically fully stocked. Prices are very competitive."
• "Weis' produce is much better and so are their prices."

Cons:

• "Prices are 'HIGH'... They have grab & go hot food, which is expensive."
• "Prices are high if you are not a club member."
• "I dislike the pricing changes that require you to purchase multiple items in order to get a lower price."
• "Also keep an eye on your points, they expire just when you have enough saved anymore."
• "They seem to have an extremely limited supply of any given product and their meats and deli cuts are almost twice the price of their competitors."
• "I live very close to this store but I rarely shop there unless there is a sale price."
• "This is a weis that should be renovated or closed... Never have what other weis stores have, and overpriced, inferior products."

Checkout Experience

Pros:

• "The cashiers go out of their way to help customers have a good shopping experience."
• "If lines are long you can go to self checkout n ask the employees standing by to run your purchases through the self checkout."
• "The staff keeps everything clean and sanitized."
• "Great deals!! Clean environment!! Helpful employees!!"
• "Weis Markets Westgate Bethlehem is excellent. The customer service is friendly and professional."
• "The young man who really helped me Kevin at the Customer service desk Really appreciate it all his help."
• "Last night around 10pm 7/17/22, there was an issue with the scanner at the pumps and not being able to use my card... Shift Manager Nicole Rivello... provided unmatched customer service."

Cons:

• "Every other minute the self-checkout needs assistance and you have to wait for an attendant."
• "Wanted chicken tenders, but had to wait while 4 store employees blocked the area chit chatting."
• "Too many self-checkouts. During my last visit, physically only one cashier on."
• "There are not enough cashiers. There were lines down the aisle because they only had one cashier working!"
• "The manager gave me a hard time because HIS self checkout didn't work properly!!!"
• "So once again call for check out assistance, who then had to void the transaction and manually put in the product number for the peaches."
• "Youngsters hired laugh at the senior trying to get the self checkout to work properly!!"