ShopRite of Massapequa Reviews Summary

Customer Service

Pros:

• "This store has the nicest employees."
• "Workers asking if I needed help."
• "Received great customer service from the deli! It was pretty busy around 6pm and the one employee helped with ease."
• "Employees are friendly and helpful."
• "The workers were very helpful. Also I had very little waiting time."
• "People are very nice and warm and friendly and helpful."
• "Keep up the great customer service with your staff."

Cons:

• "Your cashiers on the other hand are rude and unprofessional."
• "The cold cuts and cheese dept had the worst customer service."
• "The lady behind the kitchen was VERY rude."
• "The customer service, especially the employees working the self checkouts... act like you are bothering them."
• "Customer service is trash. Manager cares less about customer service than the guy re-racking the shopping carts."
• "Customer service leaves a lot to be desired."
• "Horrible Customer Service."

Cleanliness

Pros:

• "Very comfortable shopping, clean, well stocked!"
• "Very clean store."
• "Its clean & well organized."
• "Store is nice and clean, but the registers are horrific."
• "This shoprite is always nice and clean."
• "The store was clean and organized."
• "Nice clean store."

Cons:

• "The store is a lot of dust and dirt on the fixtures up front and on old stock. Employees don't appear to like being there."
• "They do need to clean the bathroom and the list they have on the wall in the bathroom has been there for months."
• "Had to look through garlic til I found a few. Onions green/black mold. Did NOT get any."
• "Produce leaves a lot to be desired and very expensive except for sporadic specials."
• "A pallet was left empty in an aisle & a woman fell over it while pushing a shopping cart that then fell over! She was lucky it didn't fall on top of her!"
• "No prices on half the items, way too overpriced compared to other grocery stores."
• "Broken shopping carts that's if u find one."

Shopping Experience

Pros:

• "Always great deals...if looking for a quick meal, check out the deli/catering area when you 1st go in to right...awesome ribs, mac & cheese & other items sold loose or already made up in plates!!"
• "Loved the tables and chairs with the coffee and hot and cold food."
• "Nicely laid out. Greatly appreciate the separate line for 'seniors' that shop there!"
• "Overall, I really enjoy shopping at this location, good service, friendly staff, honest pricing, clean and comfortable."
• "I also found good variety and sales on many items that I buy."
• "Store was super well stocked, and had every single thing on my list that I needed."
• "Absolutely love Shoprite. Thank u so much for having a wonderful selection of fresh food and beverages."

Cons:

• "The self check out is a complete nightmare."
• "There are always lines since the pandemic began."
• "Its not like the plainview store ..not very accomodating all around .a bit higher in price than the other shoprite nd the sale items are always out by 11am..not quick replenishing shelves.."
• "Way over priced. I guess thats how they stay in business. How is every other supermarket who sells turkeys for Thanksgiving sell them for half the price. They sell them for twice the price."
• "However the parking lot does not have cart returns, therefore carts are strewn everywhere around the lot."
• "Don’t come here unless you have an hour of your time you could dedicate to waiting in line."
• "Long lines most registers closed."