"Whole foods has some of the best produce I've seen at a grocery store."
"Great store I love their fruits and vegetables I don't go anywhere else to shop for my berries and tomatoes and apples."
"The bakery had plenty of nice looking cupcakes and cakes."
"The mac and cheese is creamy and delicious and contains about 4 or five different cheeses."
"Fresh produce as well as ready cooked food and prepared salads to buy by weight."
"They have a huge selection of meats and fish on offer."
"All the products in here are fresh."
Cons:
"Why are you selling over cooked dried out burnt rotisserie chickens ???"
"The fried chicken used to be tasty and now it is terrible with just salt and pepper instead of paprika."
"Just bought a fruit tart from the bakery... Completely stale."
"I find their 365 brand to be of poor quality almost all the time with the exception of their tomato sauce and unsweetened applesauce."
"Whole foods is overpriced, especially in the fruit sections."
"Selection is quite limited compared to other Whole Foods."
"Prepared foods section is not good, limited, poorly prepared foods."
Store Layout & Accessibility
Pros:
"The layout is easy to navigate, with a quick checkout process."
"I like this WF in particular because it’s not TOO big and everything is very accessible."
"While the store is compact, the aisles are neatly organized with everything typically offered at other locations."
"Wheelchair accessible parking lot."
"Wheelchair accessible entrance."
"There is a handicapped accessible entrance and a separate register for those who are handicapped that is easy to get to."
"One of the 'older' Whole Foods and my favorite of the stores that I visit. Store may be a little smaller than some other locations, but 'feel' better laid out."
Cons:
"The layout of the store is absolutely terrible. Makes you wonder if whoever built the place had any intention of it being a store to begin with."
"The layout is not well thought out."
"This establishment needs so much work. The layout is confusing and encourages people to run into each other."
"Much too much room on the shelves. The staff was cleaning one of the aisles and all the dry goods was all over the floor and impossible to walk down."
"The layout is a bit unorthodox compared to other New York wholefoods so it may take a few moments to get yourself situated."
"The entrance and exit is so small that there is constantly a bottlenecking with people coming in and out."
"This particular outlet is rather cramped and gets crowded easily."
Customer Service
Pros:
"The staffs are nice and friendly."
"Staff is friendly."
"Good customer service. Friendly staff."
"The staff are the sweetest."
"The staff was very helpful and professional."
"The staff are kind and very helpful."
"All of the staff are very friendly, and super helpful."
Cons:
"All the employees there seemed miserable and were rude."
"Management has no etiquette, no common sense in helping my friend."
"Whole Foods customer service ignored me, waited five minutes for them to finally address me"
"they wouldn't even let me use the bathroom and I'm a diabetic, I would not recommend Whole Foods and their disrespectful employees."
"The employee Adiza is NOT a nice person! Needs to work on her professionalism."
"Bad customer service, like they don't want to be bothered."
"entire staff at this WF is rude and unhelpful."
Pricing & Value
Pros:
"Prices tends to be above average, mainly due to the quality of the products they sell."
"The ONLY supermarket in Chelsea that has everything from vitamins to local deserts... much better pricing since Amazon took over."
"They have amazing products and a Great Price!"
"Many staples are reasonably priced (look for their 365 brand)."
"You can find deals especially with their 365 brand."
"Very competitive prices for frozen organic vegetables and organic chicken in meat department."
"While many items seem pricey, their 365 Brand is excellent and fairly low priced."
Cons:
"Expensive and expensive, if you want to feel yourself guilty or saw many people with that face, go to this supermarket"
"In reality, most things in here are more expensive than Trader Joe's or the Fruit Exchange."
"My only gripe is that the prices for items in this Whole Foods is way too expensive."
"It is expensive, though some prices have been lowered recently."
"Fresh, clean and well designed. Only problem is it's 200% more expensive than comparable supermarkets of New York."
"Very good products, but very expensive and I think it's doesn't make sense pay very high prices having other supermarket around."
"With these price increases, I wouldn't blame anyone for stealing."