Whole Foods Market Reviews Summary

Category: Grocery store New York

Address: 250 7th Ave, New York, NY 10001, USA

Phone: +12129245969

Rating: 4.2
based on 244 reviews.

Product Quality

Pros:

  • "Whole foods has some of the best produce I've seen at a grocery store."
  • "Great store I love their fruits and vegetables I don't go anywhere else to shop for my berries and tomatoes and apples."
  • "The bakery had plenty of nice looking cupcakes and cakes."
  • "The mac and cheese is creamy and delicious and contains about 4 or five different cheeses."
  • "Fresh produce as well as ready cooked food and prepared salads to buy by weight."
  • "They have a huge selection of meats and fish on offer."
  • "All the products in here are fresh."

Cons:

  • "Why are you selling over cooked dried out burnt rotisserie chickens ???"
  • "The fried chicken used to be tasty and now it is terrible with just salt and pepper instead of paprika."
  • "Just bought a fruit tart from the bakery... Completely stale."
  • "I find their 365 brand to be of poor quality almost all the time with the exception of their tomato sauce and unsweetened applesauce."
  • "Whole foods is overpriced, especially in the fruit sections."
  • "Selection is quite limited compared to other Whole Foods."
  • "Prepared foods section is not good, limited, poorly prepared foods."

Store Layout & Accessibility

Pros:

  • "The layout is easy to navigate, with a quick checkout process."
  • "I like this WF in particular because it’s not TOO big and everything is very accessible."
  • "While the store is compact, the aisles are neatly organized with everything typically offered at other locations."
  • "Wheelchair accessible parking lot."
  • "Wheelchair accessible entrance."
  • "There is a handicapped accessible entrance and a separate register for those who are handicapped that is easy to get to."
  • "One of the 'older' Whole Foods and my favorite of the stores that I visit. Store may be a little smaller than some other locations, but 'feel' better laid out."

Cons:

  • "The layout of the store is absolutely terrible. Makes you wonder if whoever built the place had any intention of it being a store to begin with."
  • "The layout is not well thought out."
  • "This establishment needs so much work. The layout is confusing and encourages people to run into each other."
  • "Much too much room on the shelves. The staff was cleaning one of the aisles and all the dry goods was all over the floor and impossible to walk down."
  • "The layout is a bit unorthodox compared to other New York wholefoods so it may take a few moments to get yourself situated."
  • "The entrance and exit is so small that there is constantly a bottlenecking with people coming in and out."
  • "This particular outlet is rather cramped and gets crowded easily."

Customer Service

Pros:

  • "The staffs are nice and friendly."
  • "Staff is friendly."
  • "Good customer service. Friendly staff."
  • "The staff are the sweetest."
  • "The staff was very helpful and professional."
  • "The staff are kind and very helpful."
  • "All of the staff are very friendly, and super helpful."

Cons:

  • "All the employees there seemed miserable and were rude."
  • "Management has no etiquette, no common sense in helping my friend."
  • "Whole Foods customer service ignored me, waited five minutes for them to finally address me"
  • "they wouldn't even let me use the bathroom and I'm a diabetic, I would not recommend Whole Foods and their disrespectful employees."
  • "The employee Adiza is NOT a nice person! Needs to work on her professionalism."
  • "Bad customer service, like they don't want to be bothered."
  • "entire staff at this WF is rude and unhelpful."

Pricing & Value

Pros:

  • "Prices tends to be above average, mainly due to the quality of the products they sell."
  • "The ONLY supermarket in Chelsea that has everything from vitamins to local deserts... much better pricing since Amazon took over."
  • "They have amazing products and a Great Price!"
  • "Many staples are reasonably priced (look for their 365 brand)."
  • "You can find deals especially with their 365 brand."
  • "Very competitive prices for frozen organic vegetables and organic chicken in meat department."
  • "While many items seem pricey, their 365 Brand is excellent and fairly low priced."

Cons:

  • "Expensive and expensive, if you want to feel yourself guilty or saw many people with that face, go to this supermarket"
  • "In reality, most things in here are more expensive than Trader Joe's or the Fruit Exchange."
  • "My only gripe is that the prices for items in this Whole Foods is way too expensive."
  • "It is expensive, though some prices have been lowered recently."
  • "Fresh, clean and well designed. Only problem is it's 200% more expensive than comparable supermarkets of New York."
  • "Very good products, but very expensive and I think it's doesn't make sense pay very high prices having other supermarket around."
  • "With these price increases, I wouldn't blame anyone for stealing."

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