"The staff here is generally more professional than other supermarkets."
"Staff at the registers is great and that makes it up."
"I have never experienced the type of support, kindness and professionalism from ANYONE in the retail space as I just received from 3 of your employees: SHIRELL, TUNIQUE, AND HILDA!!!"
"The employee are very help and seem to be knowledgeable of the products they carry."
"Every employee in the store has a smile on their faces and most likely put a smile on yours, extremely helpful and very cordial."
"The employees who work here were helpful and friendly."
"The staff are friendly when you find them."
Cons:
"Worst customer service!"
"Every time I use the cashier check out the cashiers are very rude all the time."
"The return desk clerk was rude as I approached her."
"Tasha the cashier with blue hair was SO RUDE to not just me but 2 ladies before me also."
"This store has the worst customer service."
"The workers are mean."
"Another unfriendly experience at Whole Foods. Rude and unhelpful staff."
Store Layout & Cleanliness
Pros:
"Beautiful new store."
"While the dining area appears to be clean."
"Its got a big single loop layout and its easy to shop."
Cons:
"The place was very confusing and seemed too small."
"The store is dirty, smelly and awful!"
"The hand carts ate filthy."
"They still make bathrooms and dining areas available to customers in 2022."
"Being situated in a multi-floor renovated building makes this place a maze of aisles."
"The place in general looked very cramped and unhygienic."
"The store layout is horrendous, it’s both small and confusing."
Product Quality & Selection
Pros:
"This option is better than many, with relatively open aisles and a nice selection of prepared foods, cheese, seafood and butcher."
"Meat, Poultry & Fish are ALWAYS FRESH."
"Using the Amazon Prime app and card, I just got $18 off what would have been $75 of good food."
"They have an excellent produce section and an excellent organic section."
"All the Whole Foods goodness well packed into this two floor location."
"Whole Foods offers a large variety of fresh fruit and vegetables."
"Produce and organic produce is cheaper than most supermarkets here."
Cons:
"Fresh fruits always seem to go bad within a few days of purchase."
"Certainly can't appreciate WF if they can't appreciate quality and ethical foods."
"A consistently poor experience. The shelves are usually out of stock."
"They have a muuuuch more limited selection than other Whole Foods."
"Weirdest set up with the least selection of vegetables and fruits."
"The meat and fish counters have a very limited selection."
"They are frequently completely out of certain things."
Pricing & Value
Pros:
"Even with increased food prices, Whole Foods is still one of the most reasonable."
"Prime member discounts are great — 25% off fresh, frozen, and breaded shrimp? Sold!"
"Fair trade bananas, organic and at great prices always make me feel good."
"The pricing on most items is fairly decent."
"Excellent supermarket! Prices reasonable compared to other supermarkets in the hood."
"Since Amazon has taken ownership, the prices on staples has gone down noticeably."
Cons:
"Prices are super high while produce is the same quality as all the other supermarkets in the neighborhood."
"The price of the food in Whole Foods is definitely higher than most markets."
"The creamed spinach that I paid $18 for probably only had about $8 worth of product."
"I usually don't get my groceries from Wholefoods because it is overly expensive."
"The line to pay at anytime is outrageous there are very few cashiers."
"Prices are high but understandable for UES."
"First of all the prices are INSANE."
Checkout Experience
Pros:
"The lines do move fairly speedily though."
"The lines move quickly and the recent sales have been great."
"They have a great system for getting people through the cashier line quickly."
"Check out is fast and easy many many registers."
"Service was good each time I have been in and pretty quick checkout experience."
"The line for checkout is often long but moves pretty quickly."
"One positive about my experience is that the checkout is well-designed."
Cons:
"Ridiculously long queues to checkout no matter what time of the day."
"Every time I’ve been here in the last few months I’ve had to decide between waiting 40 minutes in a deceptively long line and abandoning my overpriced vegan chicken nuggets and kale."
"How do you have one cashier working at rush hour when this place is PACKED, people have been waiting outside in the cold to get in but while waiting to pay there’s no social distancing because there’s no space and only one person is working at the registers???"
"This store is chronically understaffed despite having over 20 registers."
"Assume to wait a minimum of 15-30 minutes or MORE to check out."
"The line has never been less than a 20 minute wait."
"The line to the cashier was 1.5 city blocks long."