GIANT Reviews Summary

Pricing

Pros:

• "Giant is a little pricier than Walmart but if you upload their coupons to their app you will save a lot of money on sale items."
• "It's prices are more reasonable then Acme, Wegmans, and way better than Whole Foods."

Cons:

• "For comparison Organic milk here is $7.19 compare to $5.99 in Wegmans or Whole food."
• "Your prices gave gotten outrageous. My bill has tripled in the last couple of months."
• "They are way overpriced here."

Store Experience

Pros:

• "The shop has all that you would expect in a grocery store."
• "This Giant is generally clean and well organized."
• "Great store very clean and easy layout."
• "Always clean, always stocked."
• "The store was really busy but the cashiers kept things moving swiftly."

Cons:

• "I'm not fully vaccinated yet and now I have to be around people who don't have masks on."
• "It's incredibly busy most of the time, it's not as clean as most other Giant's in the area and the clientele are rude."
• "None of the aisles have labels! And every cart has at least one bad wheel!"
• "The floors are constantly sticky and nasty even with that robot running around."
• "Checkout has always been lacking and the self-checkout line is usually packed."
• "The parking lot is huge but the aisles inside the store, not so much."
• "The store could definitely be clean, more organized, and better stocked."

Customer Service

Pros:

• "Meredith who works in the pick up dept. always goes above and beyond to make sure I have substitutes in my order if items are out."
• "The store is always well stocked, people are nice."
• "Most of the people are very friendly and helpful."
• "Thank you to Manager Jen and Rahit at the Thorndale / downingtown Giant. You went above and beyond service today."
• "It was a pleasure meeting Nick in customer service today. His professionalism, patience an understanding helped me to feel more at ease."
• "I appreciate the customer service representatives they are always generous, professional, empathetic & patient."
• "Staff very nice. Notably Pat and Kenny at checkout. Can never do enough for the customer!"

Cons:

• "The team members at Thorndale Giant are lazy."
• "The cashier was so rude all I can say is this was one of the most horrible Giant food store I've been to."
• "Service desk personnel are dreadful."
• "The employees (with the exception of one of them) had no desire to serve customers standing there waiting."
• "To often I find myself bagging my own groceries while employee's are standing around literally doing nothing."
• "The woman waiting on me was impatient & acted like she didn't have time to listen to me."
• "You will literally age ten years waiting at the deli counter."

Product Selection

Pros:

• "They consistently have great produce. There is a large selection of organic items."
• "Great selection of food."
• "I always find everything I need."
• "Produce always fresh and in season."
• "The bakery section is neat and contains a nice collection."

Cons:

• "When all the grocery stores are out of my baby's special formula Giant's always have it in available."
• "There were things they were out of stock on we were looking for."
• "They almost NEVER have organic Whole milk and other essential grocery items."