Stew Leonard's Reviews Summary

Store Layout

Pros:

• "Layout is great, takes you on a linear journey throughout the store."
• "Their 'walk though' store layout is neat."
• "The store arrangement basically means that no matter how crowded you move through reasonably quickly."
• "I like how they have designed the store where you hit all the aisles."
• "Stu's breaks the standard market setup by creating an interesting walk through experience that's also practical."
• "The store is laid out so you must go through every department, so you can't miss anything."
• "I enjoy the fact that they 'reward' me for spending $100 with a free ice cream."

Cons:

• "The floor plan is confusing. It took me a long time to find the exit."
• "The aisles and everything are so narrow and confusing I spent more time trying to have some measure of distance away from people in this pandemic than I did actually shopping."
• "Layout is very cramped, bagels are burnt and low quantity available."
• "Couldn’t find anything it’s like a maze."
• "Getting around is like a maze/miniature golf course."
• "Everything was so confusing when I went there from the moment I got into the parking lot."
• "The route you have to go through to get to the checkout is going through every isle."

Customer Service

Pros:

• "Staff always friendly and helpful."
• "Friendly staff and a good garden section."
• "I recommend Stew's to literally every mom I know because of their great family-oriented atmosphere."
• "All staff are friendly and helpful!"
• "Staff friendliness, customer service, is superb."
• "Employees are unbelievably helpful, and truly friendly."
• "The staff is always very friendly."

Cons:

• "Terrible encounter with the self-checkout woman; she gave everyone the impression that we were robbing the store."
• "The staff seemed totally disinterested, the food took a long time, the order was wrong."
• "The employees are interested in interacting with each other, and not with the customers."
• "The staff cashier/helper of the self-checking area was extremely rude."
• "Ok so I know I was there the weekend before Christmas but the customer service was horrible."
• "Staff barely acknowledged us and told us to grab the bags ourselves without pointing out that some of our bags were in the freezer and heater areas."
• "Poor customer service at the Norwalk store."

Product Quality

Pros:

• "Everything I have ever purchased here has always been fresh."
• "Their food is great: dairy, meats, cold cuts and prepared food is basically why I come."
• "Great local fresh food. Usually a good selection of fresh produce, fish and prepared foods."
• "Cakes are pies on the other hand are very good."
• "Fresh Everything."
• "Freshest seafood, tastiest meats, friendly Staff."
• "Best meats, fish, baked goods, and much more!"

Cons:

• "This place has gone really gone downhill."
• "Been a while since I've been here and I've gotta say the quality has gone down the tubes."
• "Potato salad is disgusting."
• "A lot of the housemade items (guac, salsa, prepared dishes) are tasteless."
• "Food is soggy and moldy anyways."
• "However, I tried their stuffed peppers and they are the worst I've ever had- extremely bland, almost no seasoning in the meat at all."
• "The food that they make is terrible. Tastes super cheap. No quality."