Trader Joe's Reviews Summary

Customer Service

Pros:

• "The staff is always so nice and helpful, store is spotless and they always have what I need."
• "Fantastic customer service! Frank walked me around the store to show me all the gluten free options they carry."
• "Wonderful staff, helpful in every possible way."
• "Helpful employees, always smiling."
• "Staff very helpful. My first time there. Staff were happy to show me what I wanted."
• "Always a pleasure...never enough Jasmine Rice;) But, always an AMAZING STAFF of helpful caring people."
• "The staff is also VERY friendly and helpful."

Cons:

• "Today Trader Joes gets 1 star. The managing staff was very unattentive."
• "She then pushed the cart, away from herself and into me!!!"
• "Today there was a stupid game for kids and the cashier gave me the wrong instructions and then the manager seemed annoyed."
• "Awful. Went in to buy stuffing the Monday after thanksgiving and they had none. The manager I asked laughed at me and walked away."
• "I have never in my life been treated with such gross passive aggression!"
• "I never write reviews but got the rudest employee at check out."
• "Stopped in TJ Commack yesterday. Advent Calendars were out. I always buy for my Nieces 2 children. While looking at them I made a passing remark to the Woman employee stacking them that one said 'Holiday' and not 'Christmas'. She had a very uncalled for snarky reply that other holidays are celebrated."

Store Layout & Navigation

Pros:

• "The space is large - and it's easy to navigate through aisles."
• "I love Trader Joe's and this store is a 5 star version. An interesting layout insures that you are not stepping on other people all the time."
• "Very well organized, must ware mask, thankfully. Aisles are set up so you can only go one way."
• "They've figured out how to make grocery shopping under these conditions with covid 19 as pleasant and speedy as possible."
• "Despite the holiday rush, the store never felt too crowded and everything was well organized."
• "This is my first visit to Trader Joe's. Clean well organized store with friendly cashiers."
• "They have a good system in place for social distancing, with lines & arrows on the floor."

Cons:

• "The parking lot is ABSOLUTELY INSANE. It's what keeps me from shopping here more often."
• "Overcrowded, I wish the place was bigger."
• "But, if you have a short fuse when dealing with crowds and a store layout designed to create gridlock and chaos, I would suggest going the traditional grocery store route."
• "A for effort, but really a tough store to navigate, especially if you're not intimately familiar with the old store layout."
• "Came here on a Saturday afternoon it was so packed it reminded me of Black Friday at Walmart back on 06."
• "This Trader Joe's is far too crowded! It has a more corporate feeling, where employees work like soldiers, rather than offer you an experience where you would desire to return, as it used to be."
• "Only problem is the store is too small. Always crowded and the parking lot is full."

Product Selection & Quality

Pros:

• "They have a range of frozen meals I love, like stir fry, pizzas, Indian food, tamales, and delicious desserts."
• "All of us TJ's junkies love the seasonal food items, as well as, seasonal gift items, candles, and $1.00 for greeting cards."
• "There is a large selection of Gluten Free products."
• "It has great prices and an incredible selection of great products."
• "Wide variety of organic, cholesterol free, glucose free, low sodium, sugar free breads, soups and polenta at low prices."
• "Love this store, I love their broths, cookies, eggs."
• "Trader Joe's always has a decent selection of produce and grocery basics."

Cons:

• "The beer that was varied regionally and internationally once took up a whole aisle, now has been reduced by 66% on a side shelf as an afterthought and sold mostly in cans."
• "By far not a healthy choice. Most frozen items are no better than any other supermarket but you will pay more at TJ's."
• "Not a huge selection of products, fresh healthy choices though. Almost forgot what buying fresh food was like. Pretty much everything besides the sun-dried products went bad after three days."
• "We stopped in to try Trader Joe's... The stuffed peppers stuffed with who knows what were to us uneatable."
• "All too many times I've had to return items, especially produce because it was decaying."
• "The only issue is they aren't always in stock on the items you are looking for."
• "The selection was rather limited, some items out of stock."