Address: 821 Coliseum Blvd W, Fort Wayne, IN 46808, USA
Phone: +12604714867
Rating: 4.2
based on 144 reviews.
Staff and Service
Pros:
"The staff is awesome."
"Friendly and knowledgeable staff, and if they aren't sure about something, they find will find out for you."
"Sales man was very knowledgeable and took his time explaining options and capabilities of various handguns to a first timer that was with me."
"Everybody in the store especially the manager Nena was awesome."
"Hands down the best prices, selection, knowledge, and customer service."
"Great selection, amazing prices, and probably the best staff I've ever had the pleasure of dealing with in a gun shop."
"The person who helped me was friendly and accommodating, but didn't seem to know anything about the product."
Cons:
"I will never buy a gun from here they're hypocrites and we're not nice you're very rude."
"Customer service wasn’t good."
"I walked around looking at different forearms not one employee came over to ask if I wanted to look for something nor offered to help in any regards."
"The staff at zx are rude and talk about you to other co-workers in front of you!"
"Not happy with the fact that they wouldn't give me my money back on a magazine I ordered online that didn't fit my gun."
"They were courteous up until they heard a gentleman talking to me about buying a gun they passed on."
"Wokest gun store I have ever been too. Terrible customer service."
Pricing and Selection
Pros:
"Best prices in the fort wayne area."
"Fort Wayne’s area best gun shop! Large selection of new and used guns, ammo and accessories."
"Prices were inline with what you find online yet you get to do a face to face transaction.. big plus..."
"They were able to price match for almost the same price for a firearm."
"They sold me an S&W MP-10 for about $300 under the market value so that's a huge plus."
"They definitely have the most reasonable prices than anywhere else I've seen."
"Their inventory and prices are also the best in Fort Wayne."
Cons:
"Only store that does not allow you to return product (not just firearms and ammo)."
"No return policy for optics!!!"
"I bought an incompatible product for one of my firearms and came back to return it in less than an hour and they refused, so I was out over $200."
"Once they add a 3% fee for using a credit card it was a significant difference."
"All there prices are horribly overpriced."
"Prices that I have found to be about 10% high."
"I am totally appalled by the policies and fees charged at this gun dealer."
Customer Experience
Pros:
"The front store team was very knowledgeable and very patient in this sell process."
"Special thanks to Nina for saving the day today! After another employee was frankly a little rude, she stepped in and earned my business back when I was prepared to walk away empty-handed."
"ZX Gun is simply an impeccable place to do business."
"ZX Guns truly has the BEST prices in town."
"Just picked up a transfer the other day and the staff was helpful and friendly."
"The experience I had was second to none. Very knowledgeable and helpful."
"Every time has been a wonderful experience. Staff is friendly, knowledgeable, and eager to help."
Cons:
"I have never been so disappointed in a gun shop in all of my 50 plus years in dealing in firearms."
"I feel a bit cheated and taken advantage of, and will not be returning."
"At first they were ok, but after mentioning an FFL transfer they completely changed their tone and were extremely unprofessional and rude."
"I was completely ignored for 15 mins while the store was essentially empty."
"Went in to trade or sell my weapon... the boy has poor customer service."
"I went in to purchase a 1911 and proceeded to walk in, not one person acknowledged I was even there."