"Great store and has almost everything you need, and if they don't they can order for you or tell you who might have it."
"Needed a new striker for my Enfield they were the only ones who had them and they had them so cheap I bought 3."
"When nobody else has it, Sarco does!"
"Mostly accessories and Sarco is full of hard to find materials."
"Sarco always has the exotic and unusual items I’m after. Excellent selection of small parts, great staff and friendly service."
"Absolutely love sarco ! They’re always extremely helpful and have lots of hard to find gold!"
"I love that SARCO carries unusual stuff that other places may not have, but the perks end there."
Cons:
"Be advised - this is not their 'warehouse' - they have a lot of stuff, but if you're looking to pick up something from their ads or website in person, you might be out of luck."
"Come for the surplus but don't expect any customer service."
"I just bought 2 Luger bolt hold open springs from Sarco they were both too thick .021 I have 3 lugers and they all are .0165."
"I can't recommend Sarco for anyone wanting to build an AR15 from a parts kit."
"Sarco has a policy to not ship anything to Connecticut including parts or magazines unless it is a FFL transfer."
"If you're from NY you cannot buy ammo thanks to your 'leaders'."
"I responded to an email request regarding the completion of my order, which, according to the SARCO website is, after a week, still in the 'warehouse'."
Customer Service
Pros:
"Very impressed. I messed up my order (my fault) and emailed customer service. Liz fixed my mistake before my order even shipped."
"Amazing group over there. I called to order a Cetme parts kit. They looked to make sure I was getting the best price."
"The positive atmosphere and helpful staff have made this store a favorite of mine, and I can't wait to explore more in the future."
"Employee we dealt with was personable, witty, knowledgeable, and answered all questions in their entirety and had some really great stories to boot."
"Great customer service, I ordered a small item from them that got lost in the post office system. I contacted them, received a personal response from a real person and they took care of it."
"Sarco takes care of its customers! The sales staff are knowledgeable, friendly, understanding and courteous."
"Liz went above and beyond to help me by calling to shipping and having my items shipped."
Cons:
"Had my first issue with them shipping the wrong part called customer service to get it all sorted out. Went well at first then called 2 weeks later to find out the status on the return she not only was little help but snapped back at me like I am an idiot."
"Basically a bunch of fools. First off, they are deceptive and have no concept of the law."
"HORRIBLE service!!!! I visited this place a while ago and it was packed."
"Anyone else I have interacted with there has some form of arrogance, insecure bravado, paramilitary wanna-be personality."
"Not a fan of this company. I've ordered from them twice over the years and neither order was trouble free."
"Absolutely terrible customer service. You can call and be polite but the people here will be nothing but rude to you."
"Just got off the phone with whoever deals with purchases to be shipped out, and I couldn't have felt more like I was bothering him with business."
Pricing and Shipping
Pros:
"Their prices are very fair--barely above dealer pricing for the models I handled."
"I ordered June 25 and my parts were here July 1, everything was there and I was very pleased."
"The Remington stock I ordered came just as described with no issues and at a very good price even with shipping."
"Shipping times seem to be very slow. They note that delivery times are delayed due to the virus. The pleasant part is that they did not invoice me until the product had been shipped."
Cons:
"They send you an email they have order together then take days & days to ship it out."
"A failing business.. I give this place 1 more year and they’ll be closing the doors and it’s obvious why."
"(reloading) Bullet prices are quite steep if you're looking for training supplies."
"9 days to ship a small order -1 All the parts in one plastic bag banging & rubbing together -1 17.95 to ship a very small box 2.5 hours away, actual cost under $6 to ship -1 Do not mail order parts unless you must."
"Placed order on a Monday. Thursday now and the order still hasn't shipped."
"I will probably never order from their website again."
"God help you if you order anything online... it will take you two weeks for them to ship your item out."
Product Quality
Pros:
"I've been buying from Sarco, Inc. for years. My most recent purchase was a Swedish Mauser Accessory Kit."
"Bought a ruger mk II .280 sight unseen. Sales was easy to negotiate with."
"Absolutely love sarco ! They’re always extremely helpful and have lots of hard to find gold!"
"They got a new life long customer in me."
Cons:
"Bought a 1911 frame 851 sear rattles around inside, missing guide for right side of sear either poor milling or maybe needs special sear which cannot be located."
"I just bought 2 Luger bolt hold open springs from Sarco they were both too thick .021 I have 3 lugers and they all are .0165."
"Bough gun from here only to see the information leaked and published in an online forum 3 days later, your purchases here are not secure."
"Very displeased with my order. Ordered a sks barrled receiver that I was told had (lite) pitting. When I received it and looked at it its a rusted out sh@tbox that is unusable."
"Bought a bren mk1 parts kit and it was in absolutely horrid shape half the wood on the grip was completely missing, the receiver was completely mauled."
"I ordered a barreled receiver for a Chinese SKS and it was in absolutely deplorable condition and was completely unserviceable."
"That place has to be the worst gun shop I have ever walked into. The place is full of dull lit empty shelves and lots of other expensive firearms."
Store Experience
Pros:
"I like to take my non-gun friends here because the place is just that cool."
"Sarco was the center piece of Shotgun News for me as a young wanna be Milsurpian."
"I have been coming here a while and right out of the gate it became my favorite gun shop."
"This is a classic gun shop, where good old gun guys sell guns to gun enthusiasts."
"One of the only shops in this area with reloading supplies. This alone makes it a frequent and worthwhile stop for me."
"The store is easy to move around in with lots of selection and cool war memorabilia."
"Store itself is cool. Lots of old military stuff and replicas. Worth visiting."
Cons:
"Come for the surplus but don't expect any customer service."
"HORRIBLE service!!!! I visited this place a while ago and it was packed."
"Anyone else I have interacted with there has some form of arrogance, insecure bravado, paramilitary wanna-be personality."
"A terrible experience. Paid for order, which was never shipped after FIVE MONTHS of repeated phone calls (with various excuses and promises made) and emails (which were never answered)."
"Is this a gun store or a museum where everything is for sale?"
"The guys working here are very pompous and don't want to take the time to help you out."
"Terrible customer service.. plenty of great gun shops around - go elsewhere."